What is a Hosted IP PBX and
How Can It Make You More Nimble?
In the good old days of Voice over Internet Protocol (VoIP) – and by “old days” we mean the turn of the 21st century – companies served as a sort of crash-test dummy for the new technology, rolling out internet calling features before they were fully baked. Fast forward to 2020, and we can certainly say that internet voice is at its peak of perfection – and just getting better.
Now, the next evolution of VoIP is here – Hosted IP PBX. In short, this is defined as a system that connects telephone extensions to the public switched telephone network and provides internal communication for a business – while also providing additional audio, video, or messaging features – over the Internet.
Hosted IP PBX really is a dream come true for the end user, and for IT types as well. It has converged software to control your phone and leverage its capabilities in a way that has opened a world of possibilities. Think about how hard it has been traditionally to even change your phone settings. Now, with Hosted IP PBX, the features are nimble, easily configurable, and can be set from a remote location without any hardware intervention.
In a Hosted IP PBX model, everything is streamlined. The PBX is no longer a piece of hardware mounted to a wall in a server closet. That means no hardware to upgrade or repair, and no extra boards to buy to unlock new features. You get direct control of the carrier level switch at the Network Operations Center (NOC). That control is through a browser-based portal or software. It gives clear and easy to follow instructions.
Because the PBX is no longer at your location, a key part of a best-practices disaster recovery plan takes shape. Decentralized employees are now connected via VoIP and the internet rather than to one central PBX. Things like updating the auto-attendant, or changing the rollover time for night mode, or creating hunt groups and ring patterns, are seamless. In a Hosted IP PBX world, you no longer are forced to look at the phone system as a static and rigid part of your technology framework. Instead, you have the power to customize and adapt the system that best suits your company, with more than 200 features and functions available to choose from.