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Get INSIGHT on Training and Education

Insight, CTI’s Training Program, is committed to the development of high quality onsite training, documents and distance learning. Using adult learning principles, Insight’s goal is to inspire and educate your staff on how to use and administer your technology. Our goal with the Insight offering is to make you a better consumer of the technology you rely on to power your business.

Insight offers a range of training and professional development options.


Onsite End User Training

From large contact centers to small businesses, Insight trainers will conduct training classes at your office. In an optimal training setting, an Insight trainer will empower users to be effective users of their telephones and applications.


System Administrator Training

Insight offers both onsite and remote training on your system’s administration application. The training is perfect for new IT staff, as a refresher or for more advanced functionality and control. This training includes IP Office, Aura and contact center management applications.


Web-Based Training

Insight’s asynchronous web-based training is a solution to meet a company’s training needs on Avaya handsets, voicemail and applications. The training is interactive and tailored to your company’s system. Since its web-based users can log in anytime, anywhere for training. It is available through either 30 day or subscription based licensing.

From end user phone and application training to system administration Insight trainers will create a learning experience based on your environment.

Contact us today for a full training menu.

Insight: End User Documents Education and Training