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Top Considerations for Moving Your Communications to the Cloud

According to Gaurav Passi, President of the Cloud Business Group at Avaya, there are many considerations for moving your communications to the cloud. For one thing, digital transformation is already driving companies to the cloud: a cloud model is more agile and designed for rapid innovation to meet highly dynamic business needs. And perhaps more importantly, communications is foundational to digital success: Unified Communications (UC) and Contact Center (CC) are now critical enablers of transformation, making the move to a modernized, cloud-based communications system imperative.

What actions can you take?

Here are three steps for IT and business leaders looking to shift communications to the cloud:

  • Evaluate the range of cloud options before deciding anything: No two cloud providers are the same, and options range extensively. Look at the pros and cons of each and choose the one that makes the most sense for your company. Do what’s best for your organization versus following trends.
  • Invest in traditional systems where it makes sense to do so: The world may be moving towards cloud, but you have to do what makes the most sense for your company. That may mean continuing to invest in on-premise systems for certain reasons. For example, you may choose to keep your current call control solution in place and use the cloud for online meetings and team collaboration.
  • Choose a solution provider that offers a range of options: Don’t be force-fed a certain cloud solution because you’re told “it’s all we offer.” Seek a solution provider that has a wide range of cloud options to meet the unique needs of your organization. Don’t settle.

Five Key Benefits of Moving Unified Communications to the Cloud

According to ZK Research, cloud unified communications is growing seven times faster than on-premises solutions. Cloud communications is moving into its next wave of existence, and it’s critical that IT leaders understand the benefits aside from cost.

Legacy unified communications systems lack the capabilities that a digital business needs, period. Constantly updating a hardware-centric system just to keep up with the latest innovations is impractical at best. To achieve success in today’s digital era, companies must evolve their unified communications to a cloud delivery model.

Here are five key benefits of doing so:

  • Location independence: Access any feature from anywhere on any device; essentially eliminate the need to ever step foot in a physical office again.
  • Faster innovation: Use new features as soon as they’re available instead of having to wait months or even years to go through the testing and refresh process.
  • Economic efficiency: Provision what you need immediately, then add resources when required.
  • Advanced features built on artificial intelligence: AI fuels innovation and agility, yet legacy systems don’t have the processing capability to perform AI at the scale necessary to deliver the advanced services businesses need (i.e. facial recognition, analytics).
  • Rapid deployment for faster time to market: Digital transformation requires speed, and legacy communications are the antithesis of this. Cloud UC services can be rolled out as fast as an organization is comfortable doing so (buckle up!)

In today’s digital world, maintaining a competitive edge is tied to an organization’s ability to recognize market shifts and respond quickly. It’s impossible to get ahead using hardware-centric systems that aren’t designed for rapid innovation.

Gaurav Passi is President of the Avaya Cloud Business Group. He is responsible for further accelerating Avaya’s delivery of cloud communications solutions and driving continued momentum to grow market share in UCaaS and CCaaS worldwide.