What Our Customers Say!
Independent Survey Gives CTI a 98.8% Customer Approval Rating*
As an Avaya Business Partner each year “CTI” is required to participate in a customer satisfaction survey. This year, the survey was performed for Avaya in a confidential fashion by Walker Information Inc., an independent market research firm.
CTI has consistently achieved a rating of “excellent” by our customers and has repeatedly scored among the highest in the nation. We are proud of our ability to service our customers in a fashion that is second to none.
Every week, we receive wonderful letters from our customers. Here is a sample of what they have to say:
The Four Seasons, Alex Von Bidder
I wanted to write to share how happy we are that we chose CTI to handle all our IT needs! Our Project Manager did a fantastic job leading the team on a flawless move and installation. All the involved CTI engineers and supervisors are not just excellent with their technical knowledge and abilities, but are also very nice people – people who care, people who listen, people who are patient with us – and are on time and on task, all the time. Thank you very much from all of us at the Four Seasons. With the new technology and support you are providing – we will soon do what we do best – provide you and your team with excellent hospitality. Next time you are in the neighborhood, please come by and check out our progress – it’s quite impressive.
HM Health Solutions, Kevin Carte
I wanted to take a few seconds and let you how much I appreciate the efforts of CTI’s Team. As you know we planned/tested for a year and over the last few weeks completed upgrades on nearly every system we have. The planning and execution of the three Communication Manager upgrades last week was flawless. Trust me when I say in my humble opinion it should have been recorded as an example for all Avaya customers.
Spector Group, Rob Verbanac
CTI is a dedicated team that does everything they have to do to make the project the best it can be. The people, the product, the system all works because you are all 5- Star All-stars. Thank you for all that you do. You are appreciated and respected by this IT Manager.
CTI has been our trusted vendor for over 15 years. They regularly exceed our expectations for support and have performed exceptionally in countless critical situations. We rely on them to help keep our systems running and they are there for Omnicom – 24 hours a day – 7 days a week – year after year.
Helen Keller International, Lesley Edinboro
I wanted to reach out and let you know that we closed our office move project today with CTI. The project was immensely successful – thanks to the wonderful CTI team. CTI offered us an excellent cloud voice solution as well as top-notch engineers who could undertake the disconnect/setup/reconnect of our servers and firewalls and setup of new network switches. I worked directly with a very organized and detail-oriented project manager, and a group of experienced engineers. The move was flawless. We moved on a Thursday and the new office was open for business on Friday. I congratulate you on the professionalism and excellence of your CTI team.
E&I Cooperative Services, Jim Kowalski
Changing isn’t always easy, but it’s a necessity to deliver quality. As our newest technology partner, CTI has made our professional and technical transition one that our teams’ value highly. Not only has our internal and managed telephony capabilities risen beyond our targets, but CTI satisfies our professional needs in ways we didn’t expect. From Day One, CTI’s services and teams are by far, a best-in-class organization. Thank you for being a part of our team.
The Garment District NYC, Dorothy Diorio
Yesterday, our office phone system was down. I made a phone call to CTI. Shortly thereafter our dilemma was diagnosed and a Systems Engineer was on his way to our office to fix the problem. The CTI team member was thorough, attentive and very knowledgeable. He was happy to answer all of our questions, explain and show us how to troubleshoot some other issues we were experiencing. He didn’t leave until we tested all the phones and were satisfied with the outcome. In an era where customer service is almost nil due to automation, CTI’s continued interest in my account, whether it be calling or emailing to ask if everything is going well, is very commendable.
Intrepid Sea, Air & Space Museum
CTI delivered a difficult implementation in a very truncated timeline with speed and professional precision…. I have worked with many BusinessPartners in the Telecom Industry; CTI is the best with whom I have worked. They delivered on all they promised and continue to provide us with reliable service and consistent follow-up to make certain we are a satisfied customer.
Lloyd Bedford Cox, Inc., Karene Madden
LBC, Inc. is an independent insurance agency providing customer service for a select clientele of high net-worth individuals and families. Consequently, we are required to be available at all times. As a trusted local vendor for over 3 years, CTI has assisted us in maintaining our reputation for excellent service seamlessly. CTI has proven to be extremely responsive, and adept in handling challenging requests that are unique to our demographic.
MGM Studios, Inc., Bill Lopatto
Thank you for the excellent service you and your team provided last week. As you know we were operating on a tight frame with an assortment of challenging variables. But thanks to the team assigned to my account’s depth of knowledge, precise and straight forward communication skills, and attention to detail, our Avaya phone system was delivered and installed on time, as promised, with no drama. I have been handling office moves for my company for more years than I care to remember, and this installation was the smoothest I have ever experienced. The project was executed so efficiently it was actually enjoyable, which is not a word I would typically employ to describe an equipment installation. I would be glad to enthusiastically recommend Consolidated Technologies to any of your prospective clients going forward.
Carolina Herrera, Tom Petrillo
I’m glad to say you’ve done it again! Another successful install for our corporate office located in New York City. I have been in the I.T. field for over 20 years and for a majority of that time I have always turned to CTI for all our telecommunications needs. Not only do I get the best solution for our company’s needs but I get the service and support to back it up and that’s what truly separates CTI from the rest. You guys came up with a game plan and delivered on time, if my users are happy I am happy. It’s great to work with people that know their job so well and take pride in what they do. It’s much appreciated.
New York Institute of Technology, Ray Carney
This is my 20th year in Telecommunications. This is the best experience I have ever had with an Avaya Partner. It’s probably the best experience I’ve had with any vendor. The CTI Project Manager was a true professional that was keen to the details of our project. I’m truly blown away. Based on the way NY Institute of Technology has been taken care of on this job, I have complete confidence going forward with CTI on our future projects.
Midland Auto Parts, Steve Finkelstein
We just had an Avaya IP office installed at our Westchester location this past month. The experience has been excellent. Your team has gone over and above to make sure that my needs were met. I felt that the phone system transition went very well. Everyone at CTI worked well with each other. If one of your employees didn’t know the answer, they reached out to a coworker and got the answer. This teamwork is not often found in today’s business environment. You should be very proud of your staff. I look forward to many years of working together with CTI.
Realty Group North , Phil Roth
I would like to take this opportunity to express my sincere appreciation and gratitude for efficiently implementing an Avaya system, the underlying network and our carrier services for our new location. This part of our move was seamless and trouble free. I was especially impressed with the communication between your team and me, the quick call backs and follow up e-mails were remarkable. You attention to detail and your timely responses made the transition all the more easier.
District Council 37, Michael K. Corbin
I wish to bring your attention to the excellent work done by the CTI team in the recent replacement of our old G3r PBX with the new Aura platform. Our Project Manager skillfully coordinated all the numerous components necessary for the job, and remained onsite during the cut-over until completed. In particular I would like to recognize the excellent work done by the CTI engineers. They were true professionals, and working with them was a pleasure.
Reviews from Social Media
5 / 5 STARS
Tom P reviewed, July 27, 2015
I’m glad to say you’ve done it again! Another successful install for our corporate office located in New York City.
I have been in the I.T. field for over 20 years and for a majority of that time I have always turned to CTI for all our telecommunications needs. Not only do I get the best solution for our company’s needs but I get the service and support to back it up and that’s what truly separates CTI from the rest.
Kudos to you, Gerry Supple, Steve Moran, David Moore and Chris Poulopoulos for all their hard work and dedication. I received excellent project management from start to finish with David, thorough and comprehensive training from Chris, Gerry and Steve’s expansive knowledge and experience to make this system work and work well! And of course thank you Alan for pulling together a great team and making this happen.
You guys came up with a game plan and delivered on time, if my users are happy I am happy.
It’s great to work with people that know their job so well and take pride in what they do. It’s much appreciated.
5 / 5 STARS
Eric A reviewed, June 24, 2015
I wanted to take the time to acknowledge and thank two of your valuable employees: Mr. Andrew Wu and Mr. Steve Moran for their outstanding services to Volunteers of America-Greater NY, Inc. Andrew and Steve have tremendously impressed me with their skills and professionalism, while assisting with the process of transferring our internet and phone services from one location to another. These gentlemen were extremely knowledgeable and worked diligently in assisting our organization achieve the desired outcomes of this project. This project was also strategically handled by Mr. Elie Theodore, Client Care Specialist, who managed not just minor obstacles, but organized all scheduling and accommodations in meeting my goals. The service provided by these three gentlemen prompted me to write this letter because I wanted to personally let you know they are exceptional technicians and all around great guys.
5 / 5 STARS
Rosie R. reviewed, March 20, 2015
I wanted to take the time to praise the “CTI” team on the excellent job Frank Cippartino, Walter Walker and Steve Murray did on our recent Quincy, MA relocation move. The office move went very smooth. From the inception of the project, Steve provided a quote and reviewed it with me. He was very pleasant to deal with and explained how the process would work. He coordinated the cabling installation with “BMW” and the cabling was installed neatly and on schedule. Then Walter reaches out to me and explains how we will proceed. Walter and I start setting up conference calls with Verizon to coordinate the switching of the phone lines from the old space to the new space. He participated on the weekly project conference calls and stood connected all through the process to ensure we were on track. On the move day, Frank showed up on site to handle the PBX and phones. He went right to work and assessed everything in the old and new space. He answered all of our questions. He has a warm, pleasant disposition which made us all very comfortable around him. Most importantly, he is very knowledgeable and well rounded. There are people who are knowledgeable, but not great in explaining things. He is very good at both. On Monday morning it was business as usual in our Quincy office. We couldn’t have done it without the contribution of all of our vendors and the collaborated efforts of all. Congratulations on the wonderful team “CTI” has. Thank you for helping make our move successful!
5 / 5 STARS
Geoff S. reviewed, February 23, 2015
I am always very happy with my service and support from CTI.
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