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24/7 IT Help Desk and Desktop Support

You’re on a deadline and a client is getting antsy, or you’re putting the finishing touches on a sales presentation. Suddenly, a vital piece of technology goes haywire. What do you do? Call the software maker? The hardware manufacturer? Do you try Google for an answer?

 

Outsourced support means going beyond simply reading instructions from a screen. Companies and teams that simply read instructions can never provide the support you need in a pinch. It’s time to replace something that doesn’t work with a service that never stops working for you.

Consolidated Technologies, Inc. provides complete IT helpdesk and Windows helpdesk support solutions for NYC and other businesses no matter where you’re located. With remote management and monitoring capabilities, we’ll be able to diagnose Windows or other application concerns and help your team right when they need it most.

Certified technicians ensure that we can support and problem-solve issues with the latest applications that are used by all your departments. We have experience with leading email, publishing and graphics programs as well as productivity tools for sales and business teams, database access for IT and analysts, domain support, wireless device recognition and the reporting tools your leadership demands to stay informed.

Plus, all of this is accessible 24/7. Whether it’s a technical issue, application crash or a concern about security, we’re here when you need us. Never wait and never waste time when you could be solving problems and getting things back on track.

If you’d like more information about how an IT Help Desk/Desktop Support solution can benefit your company, please fill out the short form below .





Assistance Is Just a Phone Call Away

convergedresolution For an easily budgeted, small, fixed monthly fee — a mere fraction of the cost of hiring a technician — CTI will take away the worry, frustration and considerable cost of managing your IT environment.

Located in the U.S. and staffed by knowledgeable and well-trained IT customer-care specialists, our IT Help Desk is ready and available  to quickly address your needs. Whether it’s a device, a software issue, or a problem with your network, our team will stick with you until a solution is found. From the moment your call is answered, you’ll know you’ve got the right person on the line and that you’re our top priority.

So go ahead. Put your frustrations on hold … and bring your technical problems to us!

Let our service desk experts handle your technology questions.

When you call our IT Help Desk, we don’t just ask you how we can help; we get right down to business with:

Live Support, 24/7 – Work late? Work early? Work weekends? It doesn’t matter. Anytime you run into a problem with your technical equipment, you can give our team a call.

More Experience for Swifter Issue Resolution – Our Help Desk is staffed by seasoned technicians with a minimum of two years’ experience resolving application, desktop and network-level issues. When you call, you can count on receiving reliable top-tier support.

Microsoft Office Expertise – All Help Desk technicians are certified Microsoft Office professionals and fully qualified to deliver expert support for Word, Excel, PowerPoint and Outlook.

Customer Recognition – Each time one of your users calls the Help Desk, our technician automatically sees your unique customer profile so we can move more quickly to correct your problems.

Break/Fix Management

Break-Fix-Maintenance

CTI empowers you to control as much of your network and monitoring as you want. With Break/Fix Management services, we’re always on-call and ready to respond when you let us know of an emergency or problem with your platform.

Break/Fix allows your team to completely control the initial response and our IT support technicians can respond in the way that best fits your needs and the issue at hand. Let our IT or Windows helpdesk or our desktop support team for NYC perform the resolution when you’re ready for us to ask.

Plus, the desktop support we offer for New York and other businesses can be expanded to include reviews and audits even within a traditional Break/Fix management agreement.

Managed Security

Running your business should never get in the way of protecting it. Let CTI focus on desktop, antivirus, malware and other security needs while you focus on keeping customers happy and growing your revenue base.

Our certified technicians can remotely monitor and manage your network infrastructure to identify and eliminate potential threats as soon as they target your network. We’ll help you know when malicious software has been installed on a device, limit network impacts of outside threats and even work to route traffic and minimize disruptions from hostile actions like DDoS attacks.

Put your security in the hands of professionals with Consolidated Technologies’ security and IT helpdesk in New York City.

Chat-Based Remote Engineering Support

What’s the worst thing to do when you need engineering support? Be forced to fill out some form and wait for a call back.

You need answers in real-time and we think you should get them. That’s why CTI’s desktop support from NYC is designed to let you chat with remote engineers right when you need them. We’ll work with you on a variety of issues, from desktop concerns and new device installation to networking security, antivirus protections and understanding the dashboards on your newest applications.

Get the real-time support your team deserves with our chat-based IT helpdesk for companies in NYC and throughout the U.S.

We Know Apps

Our Help Desk supports popular applications for:

  • Desktop Publishing
  • Graphics
  • Office Productivity Suites
  • Browsers
  • Email
  • Anti-Virus
  • Word Processing
  • Database
  • Domains
  • PC and Network
  • Desktop Operating Systems
  • Wireless Devices

Everyone wants fast, expert answers when unexpected problems come up. We’re ready, able and eager to give you the technical assistance you need.