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CTI Total Advantage

CTI Total Advantage provides our most comprehensive coverage. It builds on the remote services offered with Remote Advantage and delivers even greater value.

CTI Total Advantage includes onsite service along with proactive monitoring and system alarm resolution, which can reduce major outage risk by as much as 74 percent and, on average, has a 20% faster resolution time.

CTI Total Advantage services:

CTI Total Advantage is a full service program that includes the following CTI Remote Advantage services:

24×7 remote technical support.
Available for your Avaya communications hardware and software, remote technical support helps control the cost of out-of-hours service and provides committed response objectives as fast as one hour.

Hardware coverage.
Provides replacement of any covered part that CTI determines to be inoperative.

Enhanced Web services.
Provides access to a comprehensive collection of online tools and Avaya-based information sources to help you resolve issues quickly, access knowledge and improve your system performance:

E-notifications to keep you informed
InSite knowledge base for access to in-depth product information
Support Forums, to expand your knowledge, resources and network
Avaya Software Compatibility Audit (ASCA) to quickly compare your software and firmware to the most recent updates

CTI Total Advantage also includes:

	Onsite support. In the event onsite support is needed, Engineers are dispatched to your site with the parts necessary to troubleshoot your system and repair or replace defective parts. Onsite support for major failures is included on a 24×7 basis.
	24×7 proactive remote monitoring, diagnostics and resolution. CTI is notified within 90 seconds of receiving an alarm and begins to immediately diagnose and resolve the problem. We resolve more than 99 percent of problems remotely, saving time and expense.
	Faster Email ticketing when you’re on the go! CTI Total Advantage customers receive priority response and faster response times with less than 15 minutes for major troubles.
	Agency Carrier. CTI acts as your first call advocate to assist in resolving issues related to telecommunications network-provider telephony trunks that terminate on Avaya equipment.
	Several support options. CTI will leverage the Avaya Support Advantage Co-delivery offer within their support offering to provide the necessary manufacturer support from Avaya.

To learn more about how a CTI Advantage support plan can benefit your organization, contact your CTI Account Manager or call 1-888-477-4284 today!