Total Advantage | Remote Advantage | Avaya Direct Support | Global Support

CTI Remote Advantage

CTI Remote Advantage is our basic level of remote support services to keep your core hardware and software up and running.

Services include:

	24×7 remote technical support. Available for your Avaya communications hardware and software, remote technical support helps control the cost of out-of-hours service and provides committed response objectives as fast as one hour.
	Minor updates and notifications. Major software upgrades are available to both Remote Advantage and Total Advantage customers for an incremental fee through the Upgrade Advantage service package.
	Enhanced Web services. Remote Advantage provides access to a comprehensive collection of online tools and Avaya-based information sources to help you resolve issues quickly, access knowledge and improve your system performance: E-notifications to keep you informed InSite knowledge base for access to in-depth product information Support Forums, to expand your knowledge, resources and network Avaya Software Compatibility Audit (ASCA) to quickly compare your software and firmware to the most recent updates
	Several support options. CTI will leverage the Avaya Support Advantage Co-delivery offer within their support offering to provide the necessary manufacturer support from Avaya.

To learn more about how a CTI Advantage support plan can benefit your organization, contact your CTI Account Manager or call 1-888-477-4284 today!