RingCentral Cloud-Based Unified Communications & Contact Center Solutions
RingCentral is a global provider of cloud-based business unified communications and collaboration solutions (UCC). Providing increased flexibility and cost effectiveness, RingCentral’s platform offers much more than traditional office phone systems, VoIP business phone service, or virtual PBX. It is a comprehensive platform of features that unify voice, SMS, team messaging and collaboration, conferencing, video meetings, webinars, contact center, and fax, empowering today’s mobile and distributed workforces to be connected anywhere and on any device.
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A few reasons why RingCentral is the leading cloud communications and collaboration solution:
RingCentral Global Office™ eliminates geographical borders by now offering a truly local solution throughout the world. Specifically, for European countries, service includes local numbers, support, and currency billing.
RingCentral Glip™ is a single, unified experience for all of RingCentral Office’s communications and collaboration capabilities. RingCentral’s unified client brings all modes of communication into one place, reducing the time users waste switching between apps and device endpoints. This workspace is one of a kind and includes team messaging, file sharing, gifs, calendars, project management, and even more collaboration features, with all of RingCentral’s modes of communication in one place.
RingCentral’s integrations capabilities provide workflow solutions while offering the ability to build customized solutions or select the desired apps available on the RingCentral Connect Platform™. Increase productivity and adoption while empowering users to effortlessly have all business tools at their fingertips. Recognized as a leading UCaaS solution by industry analysts and reputable companies such as Google, Forbes, Gartner, Frost & Sullivan, Deloitte, Synergy Research Group, IHS Markit, and more.
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Contact Center Solutions
Cloud-based RingCentral Contact Center helps strengthen customer loyalty by dramatically improving the overall call center experience. This omnichannel solution lets customers contact your company on the communication channel of their choice, while giving agents ready access to the data needed to solve problems quickly and efficiently.
With powerful administrative tools and a simple drag-and-drop development environment, RingCentral Contact Center reduces the dependence on IT and puts control back into the hands of call center managers.
Based in the cloud, RingCentral Contact Center allows you to easily scale your staffing up or down as needed. Agents can work from nearly anywhere even if disaster strikes your headquarters, while automatic failover capabilities allow you to continue running should your primary data center go down.
RingCentral Contact Center guarantees 99.99% uptime and safeguards your data with compliance to PCI 1, compliance and BAA agreements for HIPAA, as well as adherence to several other key reliability standards.
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