|In this industry-first research, consumers shared their actual experiences with their most recent interactions with companies in 15 different industries. Consumers reported overall on 4,700 interactions across inbound/outbound calls, email, chat, social, online self-service and more. View the infographic to find out what they had to say about where companies are falling short, how technology is affecting service, and their preferences and expectations,
View the infographic now!
Download the Infographic