NICE inContact Cloud Contact Center Solutions
Recognized as a market leader by Gartner, IDC, Frost, Ovum and DMG, inContact supports over 6 billion interactions per year for enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions.
NICE inContact’s solutions for call centers help you deliver outstanding customer experiences. You’ll have the tools you need to immediately connect callers with the right agents, scale capacity when inbound call center volumes spike, and boost agents’ productivity while enabling quick first contact resolution.
To learn more, please click on video below.
Advantages of the Cloud Contact Center Solution
NICE inContact’s cloud based call center software solution lets you worry less about your technology and more on what really drives your business – Your Customer.
Cloud based call center software helps contact centers improve the cost and quality of the customer experience through streamlined technology that ultimately benefits customers. Cloud based software is more flexible than premise based, which requires large capital expenditures and ongoing hardware upgrades.
Cloud based contact center solutions provide substantial cost savings, streamlined IT and simple scalability with no up-front investment. Also, the pay as you go model and integrates with your existing hardware!
Watch the video below to learn the difference between a premise based contact center and a cloud based solution.
Contact Center Management
Operating an efficient, high performance contact center has never been easier with our products that focus on contact center management. From accurately forecasting workloads to monitoring agents’ performance and tracking key metrics with real-time reporting, we help you deliver an outstanding customer experience.
- Easily manage agent and customer interactions
- Increase efficiencies and contact center productivity
- Deliver outstanding customer experiences
- Improve agents’ performance with coaching and training
- Track critical metrics for smart contact center management
- Manage your contact center from anywhere
To learn more, please click on the video below.