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A New Year, A New Era of Success

CTI is excited to announce we have been acquired by New Era Technology.

New Era acquired CTI because of who we are and what we can do. However, as part of New Era, we can do even more.  With this acquisition, New Era has made a strategic investment, which will be positive for you, our customers, in helping your business succeed.

New Era delivers a diverse array of products and solutions, providing CTI with global capabilities; and certifications that include the highest-level partnerships with:

  • Microsoft (Gold)
  • Cisco (Gold)
  • Genesys (Gold)
  • HPE (Platinum)
  • Avaya (Diamond status) 

Like CTI, New Era’s focus is on a robust suite of IT solutions and services in Collaboration & Unified Communications, Data Networking, Cloud, Managed & Professional Services, and Physical Security & Life Safety products.

Through all of this, the high-level quality of solutions and services that you are accustomed to will not change. We will continue to provide the personal attention and high-touch experience that you have become accustomed to partnering with CTI.

We are excited to combine our heritage of excellence with all the new opportunities that the strategic investment and partnership with New Era bring, including access to a significantly wider pool of solutions and talented individuals to serve your business and help you succeed.

This is great news for our customers and our organization.  We are excited to continue having you be a part of it.

The CTI Team

Consolidated Technologies, Inc. Featured on CRN’s 2021 Solution Provider 500 List

Consolidated Technologies, Inc. (CTI) announced recently that CRN®, a brand of The Channel Company, has named CTI to its 2021 Solution Provider 500 list. CRN announces its top 500 solution providers list each year, ranking the leading IT channel partner organizations across North America by revenue. This year’s impressive list represents a remarkable combined revenue of over $403 billion, underscoring the immense impact and influence these partners have on the IT industry today.

This is the fourth appearance in five years for CTI on the CRN annual list, which recognizes the top IT channel partner organizations that earned the highest revenue in North America over the past year. The SP 500 list is widely acknowledged as the industry standard for identifying the highest-performing technology integrators, strategic service providers, and IT consultants.

“We are extremely proud to have earned a spot on the CRN list for the fourth time in five years,” said Kenneth Heitner, CEO, Consolidated Technologies. “Our singular focus is to help our customers succeed – so we don’t take lightly the fact that we wouldn’t be on this list without the support of our clients. For nearly 25 years, we’ve served as a trusted advisor to mid-market companies and enterprises alike who understand the value that a partner like CTI adds to achieving their IT goals.”

“CRN’s Solution Provider 500 list serves as the industry standard for top-performing technology integrators, strategic service providers, and IT consultants, which makes it a valuable resource for technology vendors looking to partner with today’s best-of-breed IT solution providers,” said Blaine Raddon, CEO of The Channel Company. “On behalf of The Channel Company, I’d like to congratulate these companies for their incredible contributions to the growth and success of the IT channel.”

The complete 2021 Solution Provider 500 list is available online at and a sample from the list will be featured in the June issue of CRN Magazine.

Watch our latest Webinars-on-Demand

Surviving a Phishing Attack: How to Weed Out Hackers in Real-Time

In this webinar, CTI and SKOUT Cybersecurity are teaming up to show how hackers get into systems, and will demonstrate, in real-time, how easy it is to secure your data and end-users from cyberattacks.

Watch the webinar now!

How to Tame the Wild West Frontiers of Cloud Communications

Are you prepared for a cloud-first future? If done right, you can gain features, savings and flexibility by moving your unified communications to the cloud — a concept known as Unified Communications as a Service, or UCaaS. CTI’s experts recently hosted a webinar that unlocked the secrets of how to incorporate the cloud into your technological footprint.

Watch the webinar now!

Security in the Era of COVID-19

During this 25-minute webinar, we’ll provide an overview of the newest and most dangerous threats, highlight tools and tips to protect your infrastructure and each employee’s individual system, and discuss an immediate solution you can deploy right now to protect all of your sensitive data.


The Bulletproof Network: How to Win with SD-WAN


This webinar, from CTI and Windstream Enterprises, shows you how a software-defined wide area network (SD-WAN) can boost your enterprise’s critical data and voice infrastructure to new heights.


CTI: Coronavirus Response Update

To Our Valued Clients and the Business Community:

As a provider of Communication Solutions and IT Managed Services, CTI serves as a technology lifeline to many businesses and organizations. Currently all are adjusting their operations to deal with the effect of the COVID-19 virus. These organizations need real solutions, right now.

At CTI, we are prepared to help you provide uninterrupted service to your customers. We are committed to helping you deploy and maintain the right tools and services needed to enable remote workers — so your staff can access voice services, work computers, and data via a secure connection.

If you need help enabling or deploying a new remote working environment, or taking advantage of your existing remote tools, we will waive all rush or expedited fees, and will handle your request with the highest priority.

Here’s how we can help you to ensure business continuity for your organization:

  • CTI offers an array of remote work solutions for both Voice/Unified Communications and IT Services and Support.
  • Most Avaya communications systems and/or CTI-provided Cloud-based UC solutions already have the capability to allow remote workers; these features can be enabled with CTI’s support.
  • If necessary, we can help you spin up a cloud and virtual private networking environment that can be quickly deployed to work in conjunction with your voice and data systems, helping you to leverage secure remote access solutions.
  • In partnership with Avaya, CTI offers best-in-class virtual collaboration tools, including temporary, no-cost or low-cost licenses for services like Avaya Spaces, to quickly deploy a rich virtual telepresence solution; and a just-announced offer for Avaya contact center solutions, to empower remote agents.
  • For some tips on how to manage a distributed workforce, please feel free to download our PDF on “Best Practices for Managing a Virtual Team.”
  • As always, our support team remains available to you 24×7 to help you understand and develop solutions for your most urgent business challenges.

How CTI Can Help You Secure Your Infrastructure

CTI has partnered with the best-in-breed of cybersecurity solutions providers to offer an impenetrable wall against threats. In the sea of security technologies, CTI is able to help you navigate uncharted waters safely with smart firewall and filtering solutions that safeguard your perimeter. Beyond the firewall, we also bulletproof your systems to prevent your business from becoming a victim of fraud while still allowing your employees to access remotely with ease.
Learn more here

We at CTI strive to be a dependable partner that is ready and able to support the initiatives that help you stay connected with your customers – no matter where or how they conduct business. If we can be of service, we offer several ways for you to reach us:

Please choose from below for Support:

IT Managed Services Support

To Establish a Chat Session, click on this icon

Voice/Unified Communications Services Support

We are here to help you, and willing to do what it takes to support you and your business during these uncertain times.
Kenneth Heitner
Consolidated Technologies, Inc.

An Axe-ceptional Evening in Phoenix

It was a mixer like none other, as more than 70 CTI and Avaya partners, clients and team members socialized against a backdrop of music, thuds and cheers during our CTI “Party Your Axe Off” event during the Avaya Engage 2020 conference.

To view a photo gallery of the event, click here.

Avaya Partners With RingCentral to Offer New Cloud-Based Options

In case you missed the news, Avaya recently announced that it has partnered with RingCentral to deliver new cloud-based services to Avaya customers. Soon, you’ll be able to access a suite of tools called Avaya Cloud Office (ACO), which will offer a new, global Unified Communications as a Service (UCaaS) solution to Avaya’s 120,000 customers across the globe.
Why is this news important for Avaya customers? In short, it will make available new, flexible, cloud-based capabilities to all of our customers, provided by RingCentral — one of the worldwide leaders in global enterprise cloud communications.
Starting in the first quarter of 2020, Avaya customers can unlock the power of ACO for their business. Some highlights of the announcement (which you can read in full here):

RingCentral is investing $500 million into Avaya – funding which can be used to strengthen Avaya’s market position while alleviating some debt obligations.

With the infusion, Avaya can now focus resources on its own Contact Center and Customer Experience solutions.

There will be no changes to any of your existing agreements with Avaya, nor with any of the account team members with whom you have become accustomed to working.

With CTI’s growing portfolio of Managed Services offerings, along with longstanding partnerships with Avaya and RingCentral, we are well-positioned to work with you to evaluate the best options for your Avaya infrastructure, now and into the future.

If you have any additional questions about last week’s announcement or about what Avaya Cloud Office can do for your business, don’t hesitate to give us a call at 888-477-4284 or 
Contact Us here.

Consolidated Technologies, Inc. (CTI) Nominated for Avaya’s Top U.S. “Overall Partner of the Year” Award as Avaya Announces Outstanding Honors at Avaya ENGAGE® 2019

AUSTIN, Texas– Avaya ENGAGE – Avaya Holdings Corp. honored their U.S. partners for outstanding collaboration, contribution, and commitment to innovation. Avaya’s Partner of the Year Awards celebrate leaders across five categories (Innovation, MidMarket, U.S. Federal, Cloud, and Service) in addition to the top award presented for Overall U.S. Partner of the Year.

Avaya has over 4,700 Partners globally. Consolidated Technologies, Inc. (CTI) was selected as one of four Avaya Partners to be nominated for the top award of “Overall Partner of the Year”.

“Our partners are integral to Avaya’s success, so I’d like to congratulate all of our award nominees for their commitment to customers and their passion for results over the past year,” said Gary Levy, Vice President, U.S. Channels, Avaya. “Avaya looks forward to our continued partnership with Consolidated Technologies, Inc., who is a leader in providing our customers innovative solutions and service to create experiences that matter.”

The Avaya Engage conference is an annual gathering of Avaya Partners and Users that includes general sessions, workshops, and breakouts; inspirational and informative speakers; and content experts to drive and enhance customers’ digital transformation journey.

Avaya Goes Public

On January 18, 2018, Avaya celebrated another major milestone when they rang the bell at the New York Stock Exchange to mark the public trading of Avaya (AVYA). This significant event marks the beginning of an exciting new chapter for Avaya, its partners and customers. CTI and its President, Kenny Heitner, were excited to be there taking part in the festivities.

The CTI Story: Looking Backward, Moving Forward

To celebrate CTI’s 20th year in business, the four partners and members of the team share the origin of the company, what it’s like to work at CTI, and where the company is going in the future. Created by CTI Marketing Manager Michael Latshaw for the company’s 20th Anniversary Celebration, the video provides a great overview of the company and its people.

Watch the video here.

Need help with system administration or training new hires? CTI Insight has you covered.

CTI’s Training Program, Insight, is committed to the development of high quality onsite training, documents and distance learning. Using adult learning principles, Insight’s goal is to inspire and educate your staff on how to use and administer your technology. Our goal with the Insight offering is to make you a better consumer of the technology you rely on to power your business. Learn more

Consolidated Technologies, Inc. Named to CRN’s Elite 150 in 2017 Managed Service Provider List

Consolidated Technologies, Inc. (CTI) is pleased to announce that CRN®, a brand of The Channel Company, has named CTI to its 2017 Managed Service Provider (MSP) 500 List in the Elite 150 category. This annual list recognizes North American solution providers with cutting-edge approaches to delivering managed services. Their offerings help companies navigate the complex and ever-changing landscape of IT, improve operational efficiencies, and maximize their return on IT investments.

Learn more

Consolidated Technologies, Inc. and Fidelus Technologies Announce a Strategic Partnership

NEW YORK CITY, January 19, 2017 — Consolidated Technologies, Inc. (CTI) and Fidelus Technologies, two New York City based Unified Communications & Collaboration services providers, announced a strategic Partnership to broaden their product and service offerings.

The two market leaders, known for their domain expertise and fanatical approach to customer service, are partnering to provide their customers an expanded portfolio of solutions focused on the delivery of advisory, design, planning, implementation and managed services for Avaya, Cisco & Microsoft solutions.

Learn More

CTI Achieves Diamond Avaya Accreditation

Consolidated Technologies, Inc. (CTI) was awarded Diamond Enterprise accreditation from Avaya as part of their newly launched Channel program, Avaya Edge. The company has also been honored as Partner in Customer Excellence and is currently the only Diamond Enterprise partner Headquartered in New York City with this accolade.

CTI is one of the elite channel partners in the US to have been awarded the prestigious Diamond Enterprise accreditation for delivering complex multi-vendor projects around the world. Avaya introduced the new streamlined channel program to enable partners to thrive in a software and services industry by providing greater rewards for partners who have achieved accreditation gem levels.

“We are delighted to have been awarded the Diamond accreditation and Partner in Customer Excellence by Avaya for achieving consistently strong customer satisfaction results over the past year and for successfully deploying complex international projects. The Edge program is a great initiative that has been created to support performance and the ability for channels to differentiate in the evolving digital market. We found it easier to complete the necessary qualifications in this program and we are now rewarded with sales in recurring services and software. With Avaya’s support we will continue to deliver a superior service to our customers around the world,” stated CTI’s President, Kenny Heitner.

To learn about Avaya’s latest innovations, click here.





Remembering Tim DeRosa

timderosaIt is with great sadness that CTI shares the passing of beloved company member Tim DeRosa with our customers, partners and friends.

In 2005, when Tim joined CTI, he was already an industry veteran who had run his own company.  Tim ran CTI’s NYC office and quickly established himself as a reliable and trustworthy member of the company. Tim built a loyal following of sophisticated customers that counted on him for steadfast advice and support on a regular basis.

He impressed customers with his upbeat attitude, deep knowledge and dedicated work ethic. Always ready with a smile, he was a valued member of CTI and will be greatly missed.

Tim was unquestionably a great teammate and friend to all at CTI. Tim was and will always be an inspiration to all of us. His generosity and positive attitude was remarkable and second to none.

He will be dearly missed, but never forgotten. With heavy hearts we cherish the memory of the many years we enjoyed his presence at CTI.  Please join us in sharing our condolences to his family.

How CTI’s Tier II Support Team Helps Technical and Non-Technical Customers Become Communications Experts

CTINOCCandiceAndrewWhether you’re a trained Telecom Administrator, IT Manager or non-technical Office Administrator and you’re in charge of your company’s communications, the CTI Tier II Support Team is here to handle CTI’s customers’ issues from simple to complex. Led by 20+ year veteran Cristina Goldberg, the Technical Services team can help clients with most issues quickly and remotely right over the phone.

“We have an array of customers, some are extremely technical, but many are either not experienced or just not technically savvy,” Cris explains. “They have other jobs, but their office requires them to take on some pretty complicated issues dealing with their phone systems. That’s when the Technical Services Team comes in handy.”

The Technical Services Team are able to diagnose most problems in less than twenty minutes, so generally it’s a fast process to get customers on their way to a resolution. The CTI Tier II Support can also monitor your systems 24/7, delivering proactive notifications of any potential problems. Many CTI customers rely on the team for everyday modifications like password and names changes, along with more complicated auto attendants and vector programming. They also help customers that purchase carrier services through CTI, or are subscribed to CTiQ Carrier Resolution services, work with their carrier service providers when additional insight and knowledge is required to troubleshoot problems beyond their physical telephone systems.

CTINOC2CrisAndrew“My team is very personable and builds great relationships with our customers,” Cris adds. “They’re not just voices on the phone. They really care.”

That sentiment is supported by a recent letter Cris received about her department “You have put together a great team that makes your customers feel respected and valued. They are always ready to jump in and go above and beyond. That’s what truly separates CTI from the rest.”

To learn more about how the Tier II Support Team can help you, please contact your CTI Account Manager or Harry Abt at 914-935-6051 or

CTI Makes a Big Move for 2016

On December 14, 2015, CTI officially moved the company’s Port Chester NY headquarters into a newly renovated office space at 8 Slater Street (just across the road). The move came after months of planning and hundreds of hours of teamwork, and reflects CTI’s commitment to providing customers with a streamlined experience. The configuration of the office was designed to encourage collaboration among various groups within the company. Everyone is on the same floor in a large open space, so people can easily get together to discuss a customer’s needs.

“The space is very open and airy,” says CTI President Kenny Heitner. “It allows us to all be close together and collaborate. There’s a whole new energy, a whole new excitement among the staff.”

The transformation also symbolizes the change CTI has made over the last several years, expanding on its traditional voice offerings to now being recognized as a full-service Systems Integrator and Managed Services Provider.

“We’ve moved well beyond voice,” says Heitner. “We provide Server Care Monitoring, Carrier Management, as well as Help Desk and Desktop Support Services. Customers also love that we can now manage their PBX and IT systems — from one
single source.”

“We’re taking the best of what the technology world has to offer and making it available to our customers,” says Harry Abt, CTI’s Director of Managed & Integrated Services.

All the new changes at CTI are chronicled in “BANDWIDTH,” a reality show parody that was first shown at the company’s annual end-of-year party. The first episode, titled “Beyond Voice,” combines real-life footage from actual CTI meetings with “diary room” confessions of the various meeting participants. It’s all done with a light touch and features company members basically playing themselves.

Consolidated Technologies, Inc. Named to Managed Service Provider 500 List by CRN

Company Recognized for Exemplary Approach to Delivery of Managed IT Services

February, 2015 – Consolidated Technologies, Inc. is pleased to announce that the company has earned recognition on The Channel Company’s 2015 CRN Managed Service Provider (MSP) 500 list as one of the MSP Progressive 250. This annual list distinguishes the top technology providers and consultants in North America whose leading approach to managed services enables their customers to improve operational efficiencies, elicit greater value from their IT investments, and successfully leverage technology to achieve greater competitive advantage.

In today’s world of outsourced IT, the expertise of MSPs has become increasingly important to organizations. The plethora of choices in terms of consumption and procurement of technology can become overwhelming. To help facilitate companies’ selection and adoption of managed services and providers, CRN, the leading media outlet for technology vendors and solution providers who serve end-user customers, has identified the top 500 MSPs.

“CTI’s recognition on this list is reflective of the accelerated adoption of Managed Services we are seeing with our customers,” says Harry Abt, CTI’s Director of Managed & Integrated Services. ”CTiQ’s suite of services offers clients a comprehensive range of Managed Services for Unified Communications, Corporate IT Network Management and Desktop Support.

Abt adds, “Especially popular is CTiQ’s “ProActive” program which has been designed to supplement internal IT staff or completely service those businesses which do not have an IT department. Our clients tell us they see demonstrable value with CTI delivering highly effective Proactive and Service Desk support – with proven cost efficiencies that help them keep up with the technology demands of running their businesses.”

This year, CRN’s industry‐focused directory highlights the Top 500 MSPs in three categories: 100 Hosting Providers who are experienced in providing mainly off-premise, or cloud-based, services; 150 Elite Service Providers who are large data center-focused solution providers with a strong mix of on-premise professional services as well as off-premise services; and 250 Progressive Service Providers who have a business model heavily weighted toward managed services geared toward the small and midsize business market.

“The allure of Everything-as-a-Service to organizations is largely rooted in the appeal of predictable operational expenses, cost-cutting, resource allocation and access to on-demand/pay-as-you-go technology. Therein lies a great need for the expertise of managed service providers,” said Robert Faletra, CEO, The Channel Company. “We congratulate the managed service providers who have engineered, or re-engineered, their businesses to deliver the services their customers rely on for future growth and ongoing success.”

Coverage of the MSP500 will be featured in the February 2015 issue of CRN and online at

About the Channel Company
The Channel Company, with established brands including CRN, XChange Events, IPED and SharedVue, is the sales channel community’s trusted authority for growth and innovation. For more than three decades, we have leveraged our proven and leading-edge platforms to deliver prescriptive sales and marketing solutions for the technology sales channel. The Channel Company provides Communication, Recruitment, Engagement, Enablement, Demand Generation and Intelligence services to drive technology partnerships. Learn more at