CTI News and Events
CTI: Coronavirus Response Update
To Our Valued Clients and the Business Community:
As a provider of Communication Solutions and IT Managed Services, CTI serves as a technology lifeline to many businesses and organizations. Currently all are adjusting their operations to deal with the effect of the COVID-19 virus. These organizations need real solutions, right now.
At CTI, we are prepared to help you provide uninterrupted service to your customers. We are committed to helping you deploy and maintain the right tools and services needed to enable remote workers — so your staff can access voice services, work computers, and data via a secure connection.
If you need help enabling or deploying a new remote working environment, or taking advantage of your existing remote tools, we will waive all rush or expedited fees, and will handle your request with the highest priority.
Here’s how we can help you to ensure business continuity for your organization:
- CTI offers an array of remote work solutions for both Voice/Unified Communications and IT Services and Support.
- Most Avaya communications systems and/or CTI-provided Cloud-based UC solutions already have the capability to allow remote workers; these features can be enabled with CTI’s support.
- If necessary, we can help you spin up a cloud and virtual private networking environment that can be quickly deployed to work in conjunction with your voice and data systems, helping you to leverage secure remote access solutions.
- In partnership with Avaya, CTI offers best-in-class virtual collaboration tools, including temporary, no-cost or low-cost licenses for services like Avaya Spaces, to quickly deploy a rich virtual telepresence solution; and a just-announced offer for Avaya contact center solutions, to empower remote agents.
- For some tips on how to manage a distributed workforce, please feel free to download our PDF on “Best Practices for Managing a Virtual Team.”
- As always, our support team remains available to you 24×7 to help you understand and develop solutions for your most urgent business challenges.
How CTI Can Help You Secure Your Infrastructure
CTI has partnered with the best-in-breed of cybersecurity solutions providers to offer an impenetrable wall against threats. In the sea of security technologies, CTI is able to help you navigate uncharted waters safely with smart firewall and filtering solutions that safeguard your perimeter. Beyond the firewall, we also bulletproof your systems to prevent your business from becoming a victim of fraud while still allowing your employees to access remotely with ease.
Learn more here
We at CTI strive to be a dependable partner that is ready and able to support the initiatives that help you stay connected with your customers – no matter where or how they conduct business. If we can be of service, we offer several ways for you to reach us:
IT Managed Services Support
Voice/Unified Communications Services Support
Managing Your Exposure: How A Virtual Work Plan Can Protect Your Company From the Coronavirus
When you turn on the news today, it’s hard to avoid stories about the Coronavirus. The Coronavirus infection has now reached pandemic proportions — sickening tens of thousands, killing hundreds and showing no signs of slowing its impact across the globe — wreaking havoc wherever cases of it are reported. Though many of the world’s most dedicated scientists are working to uncover a vaccine or cure, it appears that the virus’ spread — and selective quarantines — will be fixtures for some time to come.
Here at CTI, we work to manage our clients’ risk and ensure they are able to keep their business up and running. As such, we wanted to re-share a blog we authored recently around the concept of how to manage virtual teams. Though we hope that none of us will become significantly affected by the Coronavirus, it is prudent to be mindful of steps you can take to avoid interruption to your business. Understanding how to manage a remote workforce is critical – whether or not external factors ultimately impact your on-premise operations.
To read our blog on how to best manage a virtual team, click here.
It was a mixer like none other, as more than 70 CTI and Avaya partners, clients and team members socialized against a backdrop of music, thuds and cheers during our CTI “Party Your Axe Off” event during the Avaya Engage 2020 conference.
To view a photo gallery of the event, click here.
Watch our short video on “5 Benefits of Moving Your Unified Communications to the Cloud”
Cloud communication is growing in popularity for many reasons. It can offer improvements across several functional areas of a company, especially in SMBs. Cloud communications is moving into its next wave of existence, and it’s critical that IT leaders understand the benefits aside from cost.
This short video illustrates five key benefits of moving your unified communications to the Cloud, including location independence, faster innovation, economic efficiency, rapid deployment for faster time to market, and a better customer and employee experience.
To watch the video, please click here.
Avaya Partners With RingCentral to Offer New Cloud-Based Options
RingCentral is investing $500 million into Avaya – funding which can be used to strengthen Avaya’s market position while alleviating some debt obligations.
With the infusion, Avaya can now focus resources on its own Contact Center and Customer Experience solutions.
There will be no changes to any of your existing agreements with Avaya, nor with any of the account team members with whom you have become accustomed to working.
With CTI’s growing portfolio of Managed Services offerings, along with longstanding partnerships with Avaya and RingCentral, we are well-positioned to work with you to evaluate the best options for your Avaya infrastructure, now and into the future.
If you have any additional questions about last week’s announcement or about what Avaya Cloud Office can do for your business, don’t hesitate to give us a call at 888-477-4284 or Contact Us here.
Is Your IP Phone Vulnerable?
You may have recently heard that the security solutions firm McAfee revealed a vulnerability in the open-source code on some Avaya IP desk phones. If exploited hackers could remotely take over the operation of the phone, extract audio, and potentially “bug” the phone to listen to audio streams. It’s also important to note that this vulnerability only occurs on phones utilizing the H.323 protocol.
The Good News:
Upon finding the flaw, McAfee notified Avaya with suggested fixes. Avaya was able to fix, test and release a security patch for the impacted handsets in a prompt manner for enterprise-grade hardware.
The Next Step:
It’s understandable that companies are not always aware of the many devices on their networks running legacy code or containing vulnerabilities. This is certainly not an isolated case in the industry (Cisco recently reported vulnerabilities in some of its phone sets as well), but this risk can be mitigated with a proper security plan in place.
As a Technology Solutions Provider, CTI is committed to network security. If you currently have a CTI Support program, this item can be addressed at no cost.
If you do not currently have CTI support, please reach out to Elie Theodore at
914-935-6019 or email@example.com to discuss your options.
Don’t wait, as proper network security is the most important and first line of defense!
Get an Instant Huddle Room Anywhere with Avaya IX™ Collaboration
With the Avaya IX™ Collaboration Unit 360, you can Instantly turn any space into a dynamic collaboration experience using the world’s first all-in-one huddle room solution. The Avaya IX Collaboration Unit can be set up in minutes, and its all-in-one design purpose-built for video collaboration delivers crystal clear audio and video every time—and does not depend on the quality or performance of a separate laptop or PC.
Follow this link to watch a demo of how fast and easy it is to set up: https://consoltech.com/avaya-ix-collaboration-unit-360/
Consolidated Technologies, Inc. Recognized on
CRN’s 2019 Solution Provider 500 List
CTI is pleased to announce that CRN®, a brand of The Channel Company, has named Consolidated Technologies, Inc. to its 2019 Solution Provider 500 list. This annual list ranks the largest North American IT channel partner organizations by revenue. The Solution Provider 500 is the industry standard for recognizing the highest performing technology integrators, strategic service providers and IT consultants. It is the industry’s predominant channel partner list, serving as a valuable resource for technology vendors looking to partner with top solution providers.
“The companies on this year’s list represent an incredible combined revenue of $320 billion, a sum that attests to their success in staying ahead of rapidly changing market demands,” said Bob Skelley, CEO of The Channel Company. “Congratulations to the solution provider organizations leading the way in digital transformation and the latest technology services.”
This year’s ranking, in fact, includes 69 companies that are new to the Solution Provider 500, including CTI.
The complete 2019 Solution Provider 500 list is available online at www.CRN.com/SP500 and a sample from the list will be featured in the June issue of CRN Magazine.
Avaya End of Sale Notification
Avaya is announcing the End of Sale of Avaya Aura® R7 (New and Upgrades for User Licenses and R7 Session Manager for Commercial and Government (non-JITC) customers that will be effective October 14, 2019.
This announcement also declares the End of Sale of Avaya Aura® Call Center Elite R7 New and Upgrades for Agent Licenses for Commercial and Government (non-JITC) customers that will be effective October 14, 2019.
This announcement also declares the End of Sale of Avaya Aura® Application Enablement Services R7 New and Upgrades for Commercial and Government (non-JITC) customers that will be effective October 14, 2019.
This End of Sale also applies to Avaya Aura® Application Enablement Services. Effective October 14th, 2019 Avaya will no longer make available licenses, hardware or software for new Avaya Aura® Application Enablement Services (AES) R7 systems and will no longer make available licenses for upgrades to AES R7.
To upgrade to the latest Avaya Aura® release 8.x, please contact us at 888-477-4284 or fill out our Contact Us Form here.
EVERYTHING YOU NEED TO KNOW TO BECOME AN SD-WAN EXPERT
We’re sure you’ve heard the term ‘SD-WAN,’ but do you really know what it can do for your business? Gartner says: SD-WAN solutions employ centrally managed WAN edge devices placed into remote offices to establish logical connections with other branch edge devices across the physical WAN. These connections create secure paths across multiple WAN connections and carriers.
That’s great, but we’d like to explain it in simpler terms. SD-WAN is like the Waze (driving directions) app. Like SD-WAN, Waze finds the optimal route to your destination based on factors that affect your commute (traffic, construction, etc.). SD-WAN is no different; it finds the optimal link for your packets to traverse (based on factors like latency, jitter, etc.) to ensure packet delivery and routing for application at hand.
SD-WAN will significantly improve your connection speed and quality for voice, video, and text-based applications. And now that you’re an expert on what SD-WAN is, it’s time to learn the key benefits of an SD-WAN solution.
Time Has Run Out for Windows Server Support — But We Can Still Help
On January 14, 2020, support for Windows Server 2008 and 2008 R2 ended. That means the end of regular security updates is here. Don’t let your infrastructure and applications go unprotected. We’re here to help you migrate to current versions for greater security, performance, and innovation.
Watch CTI’s Latest Video on Data Loss — Phishing & Hacking (a song parody)
Humor can sometimes expose us to important information we may not have fully understood before. That’s the concept behind this video series from CTI, which seeks to tackle complex technology issues through humor and song. (Parody songs, to be specific.)
This video, based on our most popular blog post “10 Common Causes of Data Loss,” highlights some of the important findings from the article.
Consolidated Technologies, Inc. (CTI) Nominated for Avaya’s Top U.S. “Overall Partner of the Year” Award as Avaya Announces Outstanding Honors at Avaya ENGAGE® 2019
AUSTIN, Texas– Avaya ENGAGE – Avaya Holdings Corp. honored their U.S. partners for outstanding collaboration, contribution, and commitment to innovation. Avaya’s Partner of the Year Awards celebrate leaders across five categories (Innovation, MidMarket, U.S. Federal, Cloud, and Service) in addition to the top award presented for Overall U.S. Partner of the Year.
Avaya has over 4,700 Partners globally. Consolidated Technologies, Inc. (CTI) was selected as one of four Avaya Partners to be nominated for the top award of “Overall Partner of the Year”.
“Our partners are integral to Avaya’s success, so I’d like to congratulate all of our award nominees for their commitment to customers and their passion for results over the past year,” said Gary Levy, Vice President, U.S. Channels, Avaya. “Avaya looks forward to our continued partnership with Consolidated Technologies, Inc., who is a leader in providing our customers innovative solutions and service to create experiences that matter.”
The Avaya Engage conference is an annual gathering of Avaya Partners and Users that includes general sessions, workshops, and breakouts; inspirational and informative speakers; and content experts to drive and enhance customers’ digital transformation journey.
Watch our Webinar On Demand:
THE 4 PILLARS OF SUCCESSFUL CYBER SECURITY FOR SMBs
As cyber attacks on Small and Mid-Sized Businesses continues to grow, it’s more important than ever for SMBs to have a solid cyber security solution in place before your company becomes part of another statistic.
Join Harry Abt (CTI’s Director of Managed & Integrated Services) and Chris Poulopoulos (CTI’s Educational Trainer) as they discuss in detail the four pillars of creating a solid cyber security posture. Learn about the crucial layers of cyber security in today’s SMB Market, and the steps necessary to thwart would be assailants. Keep your data secure, and keep your company moving at the speed of business.
WEBINAR ON DEMAND
Learn how Avaya BreezeTM Enhances Your Customers’
Experience by Automating Your Communications
Avaya BreezeTM is an application platform that makes it easy to build real-time communication applications that allow you to orchestrate between people, media, devices, and business events. The platform is designed so anyone can create communications applications and workflows without any previous development knowledge or experience. It’s fast. It’s intuitive. It’s a Breeze!
Win a FREE CTI Webcam Cover By Filling Out Our Short Survey
Securing your network and devices from unwanted visitors is very important to CTI. So each month we’re giving away ten CTI Webcam Covers to people who fill out our short survey.
This easy-to-use webcam cover easily fits over any laptop or monitor camera and alerts you to when your camera is viewable by others.
So get that extra layer of security by filling out our short survey for your chance to win one of these limited-edition webcam covers.
Avaya Goes Public
On January 18, 2018, Avaya celebrated another major milestone when they rang the bell at the New York Stock Exchange to mark the public trading of Avaya (AVYA). This significant event marks the beginning of an exciting new chapter for Avaya, its partners and customers. CTI and its President, Kenny Heitner, were excited to be there taking part in the festivities.
The CTI Story: Looking Backward, Moving Forward
To celebrate CTI’s 20th year in business, the four partners and members of the team share the origin of the company, what it’s like to work at CTI, and where the company is going in the future. Created by CTI Marketing Manager Michael Latshaw for the company’s 20th Anniversary Celebration, the video provides a great overview of the company and its people.
Christian Slater Reveals a Printer Security Threat
Nothing is safe these days when it comes to a security breach. Even your office printer. Less than 2% of them are secure. If you’re not taking your printer security seriously, someone else might be. Check out The Wolf, an entertaining and informative video from HP starring Christian Slater that shows you just how vulnerable your printer may be.
Learn Why Hackers are Targeting Small and Medium-Sized Businesses
Larger organizations dominate the headlines when it comes to cybercrime, but it is the small and medium-sized business (SMBs) that are becoming the primary targets and are bearing the brunt of most attacks. 60% of all targeted attacks strike SMBs. In 93% of cases, it took attackers minutes or less to compromise systems and data exfiltration occurred within minutes in 28% of the cases.
So, why are hackers targeting SMBs and what can they do to protect themselves from this growing spectre of cybercrime?
Get a 360° Degree View of Your Customer’s Experience with Avaya Oceana™
Deliver the experience your customers expect. Take a 360° look at your customer contact world. Address channels, customer routing, resource matching, data captures—every detail. Get real-time, fully meshed insights into what’s going on with your customers: Manage engagement across any device or channel. Gain omnichannel awareness and collect context from each customer interaction.
To demonstrate the remarkable capabilities of Avaya Oceana, Avaya created a new video showing a typical buyer’s journey. See people engaging from three perspectives: the customer’s experience, the agent’s experience, and the business manager’s experience. Grab a cup of coffee and take a look. And talk to your CTI representative about using Avaya Oceana in your business.
Need help with system administration or training new hires? CTI Insight has you covered.
CTI’s Training Program, Insight, is committed to the development of high quality onsite training, documents and distance learning. Using adult learning principles, Insight’s goal is to inspire and educate your staff on how to use and administer your technology. Our goal with the Insight offering is to make you a better consumer of the technology you rely on to power your business. Learn more
Consolidated Technologies, Inc. Named to CRN’s Elite 150 in 2017 Managed Service Provider List
Consolidated Technologies, Inc. (CTI) is pleased to announce that CRN®, a brand of The Channel Company, has named CTI to its 2017 Managed Service Provider (MSP) 500 List in the Elite 150 category. This annual list recognizes North American solution providers with cutting-edge approaches to delivering managed services. Their offerings help companies navigate the complex and ever-changing landscape of IT, improve operational efficiencies, and maximize their return on IT investments.
Consolidated Technologies, Inc. and Fidelus Technologies Announce a Strategic Partnership
NEW YORK CITY, January 19, 2017 — Consolidated Technologies, Inc. (CTI) and Fidelus Technologies, two New York City based Unified Communications & Collaboration services providers, announced a strategic Partnership to broaden their product and service offerings.
The two market leaders, known for their domain expertise and fanatical approach to customer service, are partnering to provide their customers an expanded portfolio of solutions focused on the delivery of advisory, design, planning, implementation and managed services for Avaya, Cisco & Microsoft solutions.
CTI Achieves Diamond Avaya Accreditation
Consolidated Technologies, Inc. (CTI) was awarded Diamond Enterprise accreditation from Avaya as part of their newly launched Channel program, Avaya Edge. The company has also been honored as Partner in Customer Excellence and is currently the only Diamond Enterprise partner Headquartered in New York City with this accolade.
CTI is one of the elite channel partners in the US to have been awarded the prestigious Diamond Enterprise accreditation for delivering complex multi-vendor projects around the world. Avaya introduced the new streamlined channel program to enable partners to thrive in a software and services industry by providing greater rewards for partners who have achieved accreditation gem levels.
“We are delighted to have been awarded the Diamond accreditation and Partner in Customer Excellence by Avaya for achieving consistently strong customer satisfaction results over the past year and for successfully deploying complex international projects. The Edge program is a great initiative that has been created to support performance and the ability for channels to differentiate in the evolving digital market. We found it easier to complete the necessary qualifications in this program and we are now rewarded with sales in recurring services and software. With Avaya’s support we will continue to deliver a superior service to our customers around the world,” stated CTI’s President, Kenny Heitner.
To learn about Avaya’s latest innovations, click here.
Remembering Tim DeRosa
It is with great sadness that CTI shares the passing of beloved company member Tim DeRosa with our customers, partners and friends.
In 2005, when Tim joined CTI, he was already an industry veteran who had run his own company. Tim ran CTI’s NYC office and quickly established himself as a reliable and trustworthy member of the company. Tim built a loyal following of sophisticated customers that counted on him for steadfast advice and support on a regular basis.
He impressed customers with his upbeat attitude, deep knowledge and dedicated work ethic. Always ready with a smile, he was a valued member of CTI and will be greatly missed.
Tim was unquestionably a great teammate and friend to all at CTI. Tim was and will always be an inspiration to all of us. His generosity and positive attitude was remarkable and second to none.
He will be dearly missed, but never forgotten. With heavy hearts we cherish the memory of the many years we enjoyed his presence at CTI. Please join us in sharing our condolences to his family.
Avaya Continues to Revolutionize the Communications Experience for Next Generation Digital Business
In a world where experience is everything, Avaya recently announced its newest innovations that create true multi-touch communications capabilities with a contextual, 360 degree view of the customer. The latest innovations include new products, common client SDKs, networking and security enhancements, and a new subscription pricing model.
As 89 percent of businesses today expect to compete primarily on the basis of customer experience—up from 36 percent just four years ago—these same businesses are increasingly looking to map their customer journeys as part of the strategy to win the customer experience battle.
How CTI’s Tier II Support Team Helps Technical and Non-Technical Customers Become Communications Experts
Whether you’re a trained Telecom Administrator, IT Manager or non-technical Office Administrator and you’re in charge of your company’s communications, the CTI Tier II Support Team is here to handle CTI’s customers’ issues from simple to complex. Led by 20+ year veteran Cristina Goldberg, the Technical Services team can help clients with most issues quickly and remotely right over the phone.
“We have an array of customers, some are extremely technical, but many are either not experienced or just not technically savvy,” Cris explains. “They have other jobs, but their office requires them to take on some pretty complicated issues dealing with their phone systems. That’s when the Technical Services Team comes in handy.”
The Technical Services Team are able to diagnose most problems in less than twenty minutes, so generally it’s a fast process to get customers on their way to a resolution. The CTI Tier II Support can also monitor your systems 24/7, delivering proactive notifications of any potential problems. Many CTI customers rely on the team for everyday modifications like password and names changes, along with more complicated auto attendants and vector programming. They also help customers that purchase carrier services through CTI, or are subscribed to CTiQ Carrier Resolution services, work with their carrier service providers when additional insight and knowledge is required to troubleshoot problems beyond their physical telephone systems.
“My team is very personable and builds great relationships with our customers,” Cris adds. “They’re not just voices on the phone. They really care.”
That sentiment is supported by a recent letter Cris received about her department “You have put together a great team that makes your customers feel respected and valued. They are always ready to jump in and go above and beyond. That’s what truly separates CTI from the rest.”
To learn more about how the Tier II Support Team can help you, please contact your CTI Account Manager or Harry Abt at 914-935-6051 or firstname.lastname@example.org
CTI Makes a Big Move for 2016
On December 14, 2015, CTI officially moved the company’s Port Chester NY headquarters into a newly renovated office space at 8 Slater Street (just across the road). The move came after months of planning and hundreds of hours of teamwork, and reflects CTI’s commitment to providing customers with a streamlined experience. The configuration of the office was designed to encourage collaboration among various groups within the company. Everyone is on the same floor in a large open space, so people can easily get together to discuss a customer’s needs.
“The space is very open and airy,” says CTI President Kenny Heitner. “It allows us to all be close together and collaborate. There’s a whole new energy, a whole new excitement among the staff.”
The transformation also symbolizes the change CTI has made over the last several years, expanding on its traditional voice offerings to now being recognized as a full-service Systems Integrator and Managed Services Provider.
“We’ve moved well beyond voice,” says Heitner. “We provide Server Care Monitoring, Carrier Management, as well as Help Desk and Desktop Support Services. Customers also love that we can now manage their PBX and IT systems — from one
“We’re taking the best of what the technology world has to offer and making it available to our customers,” says Harry Abt, CTI’s Director of Managed & Integrated Services.
All the new changes at CTI are chronicled in “BANDWIDTH,” a reality show parody that was first shown at the company’s annual end-of-year party. The first episode, titled “Beyond Voice,” combines real-life footage from actual CTI meetings with “diary room” confessions of the various meeting participants. It’s all done with a light touch and features company members basically playing themselves.
Consolidated Technologies, Inc. Named to Managed Service Provider 500 List by CRN
Company Recognized for Exemplary Approach to Delivery of Managed IT Services
February, 2015 – Consolidated Technologies, Inc. is pleased to announce that the company has earned recognition on The Channel Company’s 2015 CRN Managed Service Provider (MSP) 500 list as one of the MSP Progressive 250. This annual list distinguishes the top technology providers and consultants in North America whose leading approach to managed services enables their customers to improve operational efficiencies, elicit greater value from their IT investments, and successfully leverage technology to achieve greater competitive advantage.
In today’s world of outsourced IT, the expertise of MSPs has become increasingly important to organizations. The plethora of choices in terms of consumption and procurement of technology can become overwhelming. To help facilitate companies’ selection and adoption of managed services and providers, CRN, the leading media outlet for technology vendors and solution providers who serve end-user customers, has identified the top 500 MSPs.
“CTI’s recognition on this list is reflective of the accelerated adoption of Managed Services we are seeing with our customers,” says Harry Abt, CTI’s Director of Managed & Integrated Services. ”CTiQ’s suite of services offers clients a comprehensive range of Managed Services for Unified Communications, Corporate IT Network Management and Desktop Support.
Abt adds, “Especially popular is CTiQ’s “ProActive” program which has been designed to supplement internal IT staff or completely service those businesses which do not have an IT department. Our clients tell us they see demonstrable value with CTI delivering highly effective Proactive and Service Desk support – with proven cost efficiencies that help them keep up with the technology demands of running their businesses.”
This year, CRN’s industry‐focused directory highlights the Top 500 MSPs in three categories: 100 Hosting Providers who are experienced in providing mainly off-premise, or cloud-based, services; 150 Elite Service Providers who are large data center-focused solution providers with a strong mix of on-premise professional services as well as off-premise services; and 250 Progressive Service Providers who have a business model heavily weighted toward managed services geared toward the small and midsize business market.
“The allure of Everything-as-a-Service to organizations is largely rooted in the appeal of predictable operational expenses, cost-cutting, resource allocation and access to on-demand/pay-as-you-go technology. Therein lies a great need for the expertise of managed service providers,” said Robert Faletra, CEO, The Channel Company. “We congratulate the managed service providers who have engineered, or re-engineered, their businesses to deliver the services their customers rely on for future growth and ongoing success.”
Coverage of the MSP500 will be featured in the February 2015 issue of CRN and online at www.CRN.com.
About the Channel Company
The Channel Company, with established brands including CRN, XChange Events, IPED and SharedVue, is the sales channel community’s trusted authority for growth and innovation. For more than three decades, we have leveraged our proven and leading-edge platforms to deliver prescriptive sales and marketing solutions for the technology sales channel. The Channel Company provides Communication, Recruitment, Engagement, Enablement, Demand Generation and Intelligence services to drive technology partnerships. Learn more at www.thechannelcompany.com.