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Case Studies

These stories highlight the business challenges our customers faced and their successes overcoming those challenges with CTI’s expertise in technology, project management, implementation and ongoing support.

Success Stories

Bristal Assisted Living premise has secure and superior wireless network coverage

Bristal-logoChallenge: Provide anywhere / everywhere network access tor new assisted living residential facility. Clinical and operational staff require secure wireless telephones and access for tablets and other devices to the data network. Residents and visitors require wireless internet access for their own devices. All access needs to be logged, and resident / guest traffic needs to be kept separate from the facility’s operations.

Bristal-pixSolution: Avaya ERS4524GT-PWR switches on each floor to provide power and high-performance network connectivity for IP telephones, wired devices, and access points. Avaya WLAN 8100 controller and access points to provide secure, high-performance connectivity. Avaya ldentity Engines to provide network access control and segregate resident traffic from official. Avaya 3641 WIFI telephones connected to an IP Office 5OC v8.1.

Result: Customer premise has secure and superior wireless network coverage. Ease of use by staff and guests produces high satisfaction. Customer maintains compliance with HIPPA regulations for security and auditing. Full featured wireless phones provide seamless mobility with excellent coverage and call quality. CTI has been engaged to deploy identical solutions throughout the Bristal’s facilities.

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Fleishman Hillard evolves and expands Avaya solution

FH_logoChallenge: Global Public Relations firm desired deployment of Microsoft Lync Enterprise as a UC platform and Exchange 2010 UC Messaging while maintaining Avaya CM control of trunking, feature set and endpoints. Customer requires use of mobile Lync clients via Microsoft border servers without VPN for remote access.

Solution: Upgrade Avaya Aura solution to 6.2, move core servers to data center creating hybrid cloud and deploy Session Manager, Leverage Session Manager to connect Lync and Aura for advanced integration. Connect Aura to Exchange 2010 UC for voicemail. Client can place or receive calls via Lync, Avaya endpoint, or mobile device whenever, wherever.

Result: Desired usage enabled with high level of satisfaction. Customer’s goals achieved, while utilizing their existing Avaya infrastructure investment. Foundation and flexibility now in place to support further evolution of voice infrastructure.

Additional Case Studies

  1. Artist Management: Opus 3 Artists
  2. Assisted Living/Nursing: Frances E. Parker Home
  3. Debt Collection: Immediate Credit Recovery
  4. Investment Banking: North Haven Partners
  5. Recruitment: LeaderFinder Consulting