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What Is the Role of Automation in Managed Services?

For a variety of reasons, companies are switching to managed IT services, which is creating a growing demand for managed service providers (MSPs) to introduce automation into their managed services solutions. For many MSPs, managed service automation is already a core part of their business model, but for those providers without automation, it’s critical to define a role for it to compete in a competitive market.

What Is IT Process Automation?

In the industry, automation for managed services or IT process automation refers to streamlining and expediting IT tasks through automated processes. It not only makes the day-to-day activities of your IT team easier but also improves your business’ overall operations, which can lead to higher customer satisfaction and word-of-mouth recommendations that grow your company further.

What Are the Functions of Managed Service Automation?

In managed service automation, there are two focuses or functions for automating tasks, which include:

  • RMM: Referred to as remote monitoring and management (RMM), this service automation tracks your critical IT functions, such as your diagnostic alerts and performance reviews. With this tool, your team can remain up-to-date on the tasks that require immediate assistance, but without the investment of monitoring the IT functions in real time
  • PSA: Called professional service automation (PSA), this managed services automation targets your operational tasks that are separate from IT, such as your administrative tasks. By incorporating this feature into your organization, you can reduce the workload of your team by allowing the system to oversee billing and the management of your customer accounts.

In many instances, companies will integrate RMM and PSA to expedite their processes even further and across departments.

Benefits of Managed Service Automation

The adoption of managed service automation can provide you with several measurable advantages, including:

  • Improved productivity: By automating several of your IT and administrative tasks, you can give your staff the opportunity to focus on more strategic or detail-orientated projects that require a human eye.
  • Boosted service quality: The automation of your minor tasks, such as monitoring, helps your company improve the quality of your services. It automatically catches errors or risks and then notifies the appropriate team member so that your customers receive assistance fast.
  • Expedited processes: Many actions that benefit from service automation, like account management and system monitoring, are often expedited with automation. The algorithm can complete the process of reviewing invoices and payments quicker than your accountants, which maximizes their time.
  • Lowered expenses: The adoption of managed services, as well as automated ones, can lower your operating costs, whether by reducing the number of errors or decreasing your staff, which may consist of temporary or part-time workers.
  • A proactive approach: A practical way to stand out in your field is by thinking one step ahead. Managed service automation can help you become better prepared, in advance, for unforeseen events such as outages and changes among your staff.

The fact that many managed services with automation scale to your organization’s needs is another benefit.

Try Managed Services Automation for Your SMB

With an array of advantages for your staff and company, managed services automation offers organizations a competitive edge. With more than 20 years of experience, Consolidated Technologies, Inc. has seen — and demonstrated — the impact an MSP and its managed services can have on a business, which is why more than 2,000 companies trust and rely on our team as their MSP.

Learn more about our MSP services for the New York Metropolitan area by contacting us today.