How to Adapt Your Business Operations to Future Remote Needs
March 23, 2021
It was reported in mid-March of 2021 that Ford — one of America’s monolithic employers — has decided to allow its 30,000 corporate employees to continue to work from home indefinitely. It’s just the latest sign that the cultural shift to “work-from-home,” hastened by the pandemic, may be here to stay, at least in some form or fashion. Also last week, job search website Indeed.com revealed that postings that include the phrase “remote work” have more than doubled since the pandemic began.
For this reason, your business may benefit from developing a robust remote working strategy that you can implement on an as-needed basis. Below, we’ve developed a guide for remote business operations in such situations.
Adapting Your Business Operations to Remote Operations
To adapt your typical business operations to remote operations, your company can take the following steps:
- Identify potential remote workers: The first step in developing a work-from-home strategy is figuring out which employees can work remotely and which cannot. Some employees perform essential functions at work that they cannot perform from home. Others cannot do their jobs from home because of compliance or security requirements.
- Determine the necessary assistance and accommodations: Employees may need support when preparing to work from home, like assistance installing the required software on their personal computers.
- Invest in at-home capabilities: Some employees may need to obtain a computer that has the right technological capacities for their work. Others may need to upgrade their internet access or establish Voice over Internet Protocol (VoIP) capabilities.
Normalizing Remote Work
Before the pandemic, for many businesses, in-office work was the norm, and remote work was something that happened occasionally to accommodate travel schedules or a child’s illness. Many business operations and workflows typically were not designed to handle large amounts of remote workers — especially within IT infrastructure. By boosting IT infrastructure capacities, businesses can allow for fully remote or hybrid capabilities smoothly and efficiently.
When companies are planning for remote work, it may be helpful to focus on the following areas of operation:
- VPN abilities: Virtual private network (VPN) operations are the backbone of many remote workforces. A VPN allows remote employees to share applications, files, email systems, databases and other necessary tools via a secure network. The VPN systems at many workplaces are designed for a few employees — not the entire workplace. Boosting your hardware capacity and adding user licenses for software can enable a smoother tradition to full-scale remote work.
- VoIP abilities and remote extensions: VoIP abilities are also critical for remote workforces. VoIP enables workplaces to handle high volumes of calls, like in call centers. Remote users can use mobile VoIP services to re-route work calls to their personal phones.
- VDI services: Virtual desktop infrastructure (VDI) services allow employees to access the same functionality at home that they have with their high-speed connections at work. These services can be fully remote desktop setups, or they may be app streaming services. Some services can even add capacity without requiring more internet bandwidth or computer resources than usual.
- Remote security: Remote security is essential for managing a remote workforce, but it may cause issues for employees as they try to access work applications. A robust network access control (NAC) system may pose a barrier to home computers and laptops, especially if those devices contain malware. Addressing these issues in advance can streamline the home computer interfacing process when implementing full-scale remote operations.
Our Services to Help a Remote Workforce
CTI offers several different services to help outfit a remote workforce, including the following.
In your business’s network, all the parts are connected — from the data center, wireless network and applications to the IP telephony and unified communications software. Enterprise networking allows your business to integrate these disparate parts seamlessly to create a cohesive, reliable and high-performance network.
Avaya Communication Systems
Avaya unified communications systems offer ways to streamline communications, including:
- Avaya IP Office for small and mid-sized organizations
- Avaya Aura® Communications Manager for enterprise clients
- These systems ensure clients can easily reach the right person within your business, no matter where that person is working. They also give your team a diverse set of tools to communicate with one another and their clients, all over a single reliable network.
Avaya communications systems offer the following tools:
- Multiple types of voice support
- Videoconferencing infrastructure
- Virtualization for systems and software
- Mobile and desktop applications
- Instant messaging
- Customer service
Voice and Unified Communication
To streamline your voice and unified communications, consider using cloud computing services. Cloud computing services allow you to handle all your business operations in the cloud, so there’s no need to work with cumbersome hardware, maintenance contracts, software upgrade and long-distance charges. Instead, you get a streamlined, centralized communications network. Options include public cloud systems, private cloud systems — which put your communications behind your firewall — and hybrid cloud systems.
Take the Necessary Steps to Prepare Your Enterprise
When you’re figuring out how to adapt business operations for the future of remote, trust Consolidated Technologies, Inc. for managed IT solutions. We’re experienced in developing innovations that put us ahead of the technology curve, and we have the knowledge to help your company implement practical coronavirus business service adaptations. Whether in good times or bad, we’ll be here to provide continued, high-quality service, and to help your business succeed.