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Choosing a Cloud UC Provider

Unified communications technology lets businesses of all sizes increase their productivity and profitability. Consolidated Technologies, Inc. offers three cloud unified communications providers that deliver different advantages for your business. We understand that every business has unique needs, so we have multiple providers geared toward companies of all kinds. This guide outlines what each provider offers and what size businesses they suit so that you can feel confident choosing a UC provider.

1. Avaya IP Office in the Cloud

The Powered by Avaya IP Office is a solution geared toward small and midsize businesses. It provides the capabilities of Avaya IP Office as well as IP Office Contact Center paired with the convenience of a monthly subscription. This combination makes it a flexible, fast and easily deployable Avaya solution. It also provides the ability to integrate with existing on-premise Avaya solutions and hardware. When you choose this Avaya cloud UC, you get to take advantage of the following unique benefits:

  • A smooth transition from your current on-premise Avaya solution to the cloud
  • A unique hybrid solution that can provide immediate resiliency using current Avaya servers
  • Accommodations for between five and 3,000 users to adjust to many business sizes
  • Capability to bring the platform installed in over 600,000 businesses worldwide to the cloud

2. 8×8 Cloud UC

The 8×8 cloud UC suite combines UCaaS and call center solutions for enterprises looking to connect employees and customers. The 8×8 brings enterprise features to companies of all sizes. Companies with remote and global employees can especially appreciate its availability all over the world. Features include:

  • Simplified administration and analytics of all locations
  • Collaboration client that allows for ease of engagement between colleagues and customers
  • CRM integrations for recording customer interactions of all kinds
  • Global, cross-compatible solutions for every employee, no matter where they work

3. RingCentral Cloud UC

Both SMBs and enterprises can benefit from RingCentral’s suite of UC, phone and contact center solutions. It has similar features to 8×8, but its strengths lie in different areas. Companies that focus on internal communications solutions might choose RingCentral instead of selecting 8×8’s robust call center features. Consider the following benefits:

  • Powerful administrative tools and a drag-and-drop development interface
  • Call center analytics alerts that you can customize based on desired KPIs
  • Direct faxes from applications like Microsoft Office, Google Drive and Dropbox
  • Audio conferencing for up to 1,000 people and video conferencing for up to 200 people

Contact Us Today for Help With Selecting the Right Cloud UC Provider

For even more advice on choosing a cloud UC provider, contact our customer service team. We’ll help you find the solution you need to increase your productivity and profit.

 

Check out these other Cloud Resources:

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Why Your Team Should be Adopting Cloud-Based IT Services

The Changing Scene of Cloud Computing

Why It’s Time to Fully Embrace Cloud Data Storage

Hosted PBX vs. Cloud PBX

8 Most-Asked Questions About Cloud Communications – Answered