We are pleased to present this helpful article provided by our partners at 8×8. Business cases are a vast, complex undertaking, but they all start with preparation. Like any team sport, good…
The following blog is provided by our partners at Datto. What is Bazar Loader? Bazar Loader is a fileless attack that downloads through the backdoor allowing attackers to install additional malware, often…
We are pleased to present this helpful guide provided by our partners at RingCentral. It might sound counterintuitive, but when a customer reaches out to a contact center, the best option isn’t…
It’s a situation no company wants to ever imagine: One of your employees suffers a medical episode and is in extreme distress. They phone 911 from their cubicle or company softphone, and…
This blog is provided by our partners at 8×8. Boosting revenue isn’t the only thing top of mind for Chief Financial Officers (CFOs) as we head into 2022. According to a recent…
Our partners at Avaya have looked into their crystal ball and pulled together a list of customer service and contact center trends that should be top of mind as you prepare for…