Blog
There’s Never a Good Time for Downtime: Why High Availability Matters to Contact Center Leaders
This feature was developed in conjunction with our partners at 8×8. . More than ever, your contact center is mission critical to the overall success of your business. In the last 12…
Network Security: What it is and Why it’s More Important Than Ever
What it is and Why it’s More Important Than Ever In 2020, the United States saw approximately 1,100 reported data breaches, according to a report published by the Identity Theft Resource Center….
5 Ways Health Care Enterprises Can Benefit From Unified Communications
Unified communications, sometimes abbreviated UC, refers to a suite of communication tools that integrate seamlessly in one easy-to-use platform. It combines texting, business chat, email, voice calling, video calling, and faxing for…
7 Tips for Choosing the Best Communication Tools for Your Business
There are a dizzying array of communication tools aimed at making small to medium-sized business (SMBs) more efficient. The upside? Now, more than ever, you can have the best-in-class technologies to help you…
The Four Keys to Delivering Amazing Customer Service
Successful organizations understand the importance of customer service and go above and beyond to excite and impress. Research shows these brands are outperforming their competitors by nearly 80 percent with higher employee…