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Impact of Digital Transformation on Your Business

The acceleration of the digital world demands that organizations adapt, which is why 88 percent of companies are working toward a digital transformation. Its necessity in today’s market cannot be understated, as 85 percent of…

How Can AI Improve Your Contact Center?

In the past few years, artificial intelligence (AI) has become a topic of intense discussion. It’s already transforming contact centers, and more than 80 percent of enterprises view AI as a competitive advantage, which is…