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Avaya IP Office 10 to Sunset in June —
What You Need to Know

Avaya has announced its official End of Sale (EOS) date for its IP Office release R10.1 system, effective June 8, 2020. This means that, for customers who are holding licenses for IP Office, you will need to consider your options to ensure you have the latest IP Office release to suit your needs. Here’s more on the situation, and what CTI can do to help:

The Basics
Sales of IP Office Release R10.1 will sunset on June 8, 2020.
All ADI licenses for earlier releases, such as R9.1, R9, R8, R7, R6, will also no longer be available for purchase, or supported, after that date. You also will not be able to add additional R10.1 licenses to your system, in the event of expansion.

What Do I Risk if I Don’t Upgrade?
Since Avaya will no longer provide support for issues that arise from earlier releases, you won’t be able to access any additional security patches, bug fixes, or other software assistance. Though CTI may be able to provide a basic level of maintenance and troubleshooting, we do not recommend any approach which doesn’t involve deploying an upgrade.

What Can CTI Do To Support You?
We have two ways that we can keep your system functioning at its optimal best, while also helping you to explore upgrade paths that may exist for you. These are:

Upgrade to the latest level of software
Upgrading to the latest level software offers peace of mind in support being available and also adds new unified communications features, latest applications, handsets and hardware. To assist in mining the risks to your business, CTI may be able to offer special discounts and other benefits to upgrading now. Complete the form below, and we’ll respond with a free consultation to help you determine your options.

Migrate to the cloud
CTI can help you transform from your current on-site system to a cloud-based solution, which can help you unlock the newest unified communications features, latest applications, handsets and hardware. Again, we can work with you to determine the best options and features, for your business. Just complete the form below.

As always, we appreciate your faith and trust in CTI for your UC/Voice and Managed IT needs. If we can be of assistance to you in upgrading your voice infrastructure prior to the June 8 deadline, please complete the form below.