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Avaya Cloud Solutions

Our three-tier approach to cloud migration (Cloud + Avaya + CTI) gives customers an easy and painless path to all the advantages of a cloud solution, without the hassle of maintaining or upgrading anything!

1. Cloud Advantages There are many benefits to moving to the Cloud, including cost savings, ease of use, security, redundancy, and automatic upgrades to the latest version.

2. Avaya Cloud Solutions We combine the advantages of the Cloud with Avaya’s innovative solutions, giving employees the flexibility to work from anywhere, across the office or around the world. This experience provides secure, reliable communications, and collaboration from an industry leader.

3. White Glove Service Provided by CTI, you receive expertise and support of personable staff who will hold your hand throughout the entire process. With over 20 years’ experience in designing, training and assuring our customers get the most out of their solutions, CTI is available 24/7 to make sure your questions are answered and your concerns are addressed.

Your Avaya in the Cloud solution includes:
  • Your choice of any Avaya SIP Handset
  • Remote Worker Capabilities
  • Bundled Domestic Local & Long-Distance Calling (Fair Use Policy applies)
  • Porting of Local & Toll-free Numbers
  • 24 x 7 x 365 Remote Monitoring & Alarm Resolution
  • CTI CloudAdvantage Support Services (see below)
  • Complimentary Network & Security Assessment (see below)

Talk with our Cloud Experts Today!

Fill out the form below to speak to our experienced team that will be happy to answer your questions about Cloud.

CTI CloudADVANTAGE Support Services

CTI CloudADVANTAGE Support Services provides peace of mind in knowing your Avaya Cloud solution is monitored at all times for maximum reliability and all moves, adds, changes and fixes are included in the monthly subscription fees.

Coverage Includes:

  • Fully staffed Technical Services Organization available 24 x 7 x 365
  • Immediate remote support of all systems and equipment
  • CTiQ Proactive Remote Monitoring and system alarm resolution
  • Unlimited moves, adds or changes to the system
  • Break-fix of any Avaya handset
  • Like-for-Like replacement of any handset that cannot be repaired
  • Onsite repair visits when required

New York City Cloud Solutions

Wouldn’t it be great to have all of your business communications safe in one place? Imagine having access to sales reports, files and more all within a few clicks. A growing NYC business needs effective communication to keep processes moving seamlessly, and Consolidated Technologies, Inc. is here to help.

With our cloud-based solutions, you can keep your team on the same page across the world for maximum productivity. Consolidated Technologies, Inc. keeps all communication within the cloud. Consolidated Technologies, Inc. serves your entire company and acts as your central hub for cloud questions, support and troubleshooting.

Avaya Cloud Solutions

Our Avaya Cloud Solutions have a reliable voice and internet service 24/7. We can provide the following products and services for your team: App Speakerphone, Reception Console, Voicemail and Caller ID, Click-to-Dial Functionality, Local/Long Distance Calling, Internet Service, Dedicated Project Managers, Chat Functionality, and Email Support.

Cloud Managed ServicesConsolidated Technologies, Inc. keeps your New York City business up to date with the latest technology without costly hardware upgrades. We have managed services solutions that can augment your IT department capabilities, including: Amazon Web Services, cybersecurity, data backup, network monitoring and management, and server care/monitoring.

Cloud ConsultingConsolidated Technologies, Inc. conducts effective cloud consulting to ensure your business only receives the services it needs for growth. We take the time to explain our services fully with each service request we receive.

Consolidated Technologies, Inc. provides information backups, system access from any location at any time, effective system speed and easy-to-use platforms to store important client data.

Cloud StorageNo matter the size or state of your NYC company, cloud storage is the most convenient method for accessing business data digitally. Cloud data serves as a secure solution for teams and business owners alike. Our services ensure data is only seen by you and your staff.

Cloud storage remains scalable and cost-effective for businesses trying to grow. With low fees and no hardware involved, cloud storage can handle any quantity of data you need to store. Consolidated Technologies, Inc. keeps cloud storage both reliable and suitable for any company we work with.

Cloud ImplementationCompanies that desire efficiency and organization implement cloud technology. While it seems like a large step, Consolidated Technologies, Inc. walks our customers through the installation process.

With the continuous growth of the cloud computing industry, it’s better to get on board as fast as possible to experience your team on one interconnected
network. Implementing our cloud service can enhance communication with your customers and give your employees direct access to project managers, superiors and the rest of the company.

Cloud SecurityOur cloud security options give New York companies the resources they need to keep client and business information safe. We offer public, private and hybrid cloud solutions for every business endeavor. Establishing security settings behind our private and hybrid cloud keeps sensitive data in your control.

You’ll own the information in your cloud selection, but we’ll work together to protect your data with top security features.

Cloud BackupIt’s important that you have a backup plan if technology fails. While our services run on a reliable connection, Consolidated Technologies, Inc. ensures that our cloud technology operates under unexpected circumstances.

If a disruption occurs that makes the cloud unavailable, our services kick into a backup mode that enables them to run based on your specifications.

Cloud Contact CenterBringing a cloud contact center into your company allows you to cut back on costs significantly. How is that possible? The Consolidated Technologies, Inc. cloud contact center does not require additional hardware to run.

There is no need to constantly upgrade equipment to match the calling needs of your business because the service expands as your business grows. Responding
and answering to customer calls is a top priority for any business, but cloud services keep you in control.

Complimentary Network and Security Assessment

Avaya Cloud customers are offered a complimentary Network and Security Assessment of their IT environment (valued at $1,995).The goal of this assessment is to identify network vulnerabilities and security risks that may affect service. Upon completion of this assessment, recipients receive a customized document that includes a detailed report of findings, and an in-office consultation of solutions with one of our highly-trained Solutions Architects.

What our clients say

Jim Kowalski
E&I Cooperative Services

“Changing isn’t always easy, but it’s a necessity to deliver quality. As our newest technology partner, CTI has made our professional and technical transition one that our teams’ value highly. Not only has our internal and managed telephony capabilities risen beyond our targets, but CTI satisfies our professional needs in ways we didn’t expect. From Day One, CTI’s services and teams are by far, a best-in-class organization. Thank you for being a part of our team.”

Steve Finkelstein
Midland Auto Parts

“We just had an Avaya IP office installed at our Westchester location this past month. The experience has been excellent. Your team has gone over and above to make sure that my needs were met. I felt that the phone system transition went very well. Everyone at CTI worked well with each other. If one of your employees didn’t know the answer, they reached out to a coworker and got the answer. This teamwork is not often found in today’s business environment. You should be very proud of your staff. I look forward to many years of working together with CTI.”

Ray Carney
New York Institute of Technology

“This is my 20th year in Telecommunications. This is the best experience I have ever had with an Avaya Partner. It’s probably the best experience I’ve had with any vendor. The CTI Project Manager was a true professional that was keen to the details of our project. I’m truly blown away. Based on the way NY Institute of Technology has been taken care of on this job, I have complete confidence going forward with CTI on our future projects.”

Kevin Carte
HM Health Solutions

“I wanted to take a few seconds and let you how much I appreciate the efforts of CTI’s Team. As you know we planned/tested for a year and over the last few weeks completed upgrades on nearly every system we have. The planning and execution of the three Communication Manager upgrades last week was flawless. Trust me when I say in my humble opinion it should have been recorded as an example for all Avaya customers.”

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Contact Consolidated
Technologies, Inc. Today

Consolidated Technologies, Inc. optimizes your business with helpful communication, security and networking solutions. We bring together leading communications experts and world-class products to create a cohesive cloud system.

Make Consolidated Technologies, Inc. your one-stop location for all your communication and technology needs by contacting us today!

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