This is a customer-facing, VoIP Field Engineer position supporting the company’s Avaya customer base. This position reports to the Director of Operations.
Manage the programming, installation, and repair of Avaya VoIP Systems to include Aura, Communication.
Manager, Session Manager, IP Office, and peripheral applications including (but not limited to) call accounting, call recording, paging systems.
Program, integrate & repair Avaya voicemail systems to include Aura Messaging, Modular Messaging, Audix, Serenade and Octel.
Integrate Avaya VoIP solutions with existing customer networks and applications using working knowledge of IP, data networking, Microsoft Windows, Exchange & Linux.
Utilize systematic troubleshooting methodologies to identify and resolve issues with voice equipment, carrier circuits and peripheral applications.
Provide technical assistance within the department as requested by management.
Manage the daily completion of service requests ensuring department service levels are maintained.
Perform all work related to moves, adds and change requests and provide necessary follow up to CTI team.
Ensure completion of all test plans, checklists, service order forms and site survey worksheets in a timely manner.
Must be able to travel to other locations to provide implementation and support as needed.
Associates degree or equivalent experience
At least 4 years of hands-on technical experience with Avaya VoIP products such as:
- Avaya Communication Manager and Aura R5 & R6
- Avaya IP Office R6 & R7
Avaya voicemail platforms (CMM, VM Pro, Audix, Modular Messaging)
Technical experience and competency with the following:
- Data Networking
- Wireless networking
- VoIP & Quality of Service
- H.323 & SIP endpoints
- DHCP SSON’s
Experience configuring and installing the following hardware: Avaya Aura Communications Manager s88xx, s87xx, s85xx, s8300, G650, G450, G430, G350, G250, G700, CMS.
Superior technical troubleshooting skills and ability to handle isolation and resolution of PBX, paging, DTI/PRI trunk and POTS outages.
Ability to interact and cooperate with both internal and external teams in either a face-to-face, written or combined format.
Minimum of 5 years applied experience within the telecom industry with specific expertise in voice engineering.
Candidate must be proactive and maintain a high level of focus on response time, solutions and customer satisfaction.
Coordinate and assist with moves, adds, and changes of hardware and software (Experience with in-house wiring cables feeds as well as outside plant wiring principals, is required.)
Experience supporting Automatic Call Distribution (ACD) configurations is required. Call center support and experience is a plus.
Able to operate independently and build good relationships.
Knowledge in the use of PC platforms and Software.
Must be available to work off shift/after hours as required.
Must be self motivated, results oriented individual.
Certifications on any Avaya Professional Platform or associated equipment is a plus.
To apply for this position, please forward your resume to:
Human Resources Department
Consolidated Technologies, Inc.
8 Slater Street
Port Chester, NY 10573