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5 Challenges An IT Help Desk Can Help Solve

An IT help desk is a tool that allows an IT team to efficiently respond to customers — or fellow employees — who need technical assistance. It organizes customer communication and lets IT quickly track the issue and gain insights into prevalent problems.

This two-minute video shows you how IT service desks are helping to solve five business problems with technology.

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Below is a list of other resources about IT Help Desks. As always, if you have specific questions, please feel to reach out to us at 888-477-4284 or through our Contact Us form.

What Is an IT Help Desk and 10 Ways It Can Help Your Organization

5 Challenges an IT Help Desk Can Help Solve — Full blog post

How You’re Losing Money by Not Using an IT Help Desk

6 Types of Managed IT Support to Drive Your Business’ Success

 

Transcript of the video:

Whether you have an in-house IT team that could use a boost in collaboration or need a virtual IT team you can access at any time, a help desk can support both.

Here are five challenges an IT Help Desk can help solve:

1. Help Diagnose and Fix the Root Causes of IT Problems
By tracking and categorizing issues, an IT help desk can analyze trends, identify the most common symptoms, uncover and address the root cause,
create alerts, and email those affected with status updates.

2. Streamline IT Solutions and Free up Bottlenecks for Frustrated Employees
When your employees experience an issue, your help desk offers 24/7 support and a vast, ever-expanding knowledge-base on your IT infrastructure, so they can swoop in and solve problems quickly.

3. Help With Confusion and Management of Cloud Services
Your IT service desk team acts as the liaison between all your online software services and your users. They are experts in all the software’s nuances to help users, and be the point of contact when speaking to vendors for support.

4. Help Resolve IT Problems With Team Collaboration and Remote Workers
When IT issues affect an entire team at once, everyone’s productivity gets limited. By being on call when your communication tools fail, your IT help desk can get everyone back on track quickly.

5. Provide Quick Response and Prevention for Network Security Issues
An IT help desk can help respond to and prevent network security issues like a cyberattack or malware, and provide training for employees to prevent themselves from becoming victims.

In summary, the five challenges an IT Help Desk can help solve are:

1. Help Diagnose and Fix the Root Causes of IT Problems
2. Streamline IT Solutions and Free up Bottlenecks for Frustrated Employees
3. Help With Confusion and Management of Cloud Services
4. Help Resolve IT Problems With Team Collaboration and Remote Workers
5. Provide Quick Response and Prevention for Network Security Issues

If you would like more information about how an IT Help Desk can help your business, please reach out via the contact us form on our website or give us a call at 888-477-4284.