Unified, Real-time Communications
CTI breaks new ground in communications by integrating rich presence capabilities across the entire spectrum of communications applications — from voice calls and instant messaging to customer service and business processes.
CTI’s Presence Services collects and disseminates rich presence from Avaya and third party sources across a diverse set of business environments, enabling users throughout the network to reach the people they need, leveraging the multiple channels of communications available to them.
Already widely used for instant messaging, presence has the potential to drive new levels of business user productivity and customer care by more easily making expert resources readily available to customers and workers.
Working Together with Other Presence-Based Applications
Presence Services works in concert with other presence-based applications, including Microsoft Office Communication Server, IBM Lotus Sametime, and other third-party applications using open SIP/SIMPLE and XMPP standards. This allows consistent presence visibility and use of a wide array of business communications applications: