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Unified, Real-time Communications

CTI breaks new ground in communications by integrating rich presence capabilities across the entire spectrum of communications applications — from voice calls and instant messaging to customer service and business processes.

CTI’s Presence Services collects and disseminates rich presence from Avaya and third party sources across a diverse set of business environments, enabling users throughout the network to reach the people they need, leveraging the multiple channels of communications available to them.

Already widely used for instant messaging, presence has the potential to drive new levels of business user productivity and customer care by more easily making expert resources readily available to customers and workers.

Working Together with Other Presence-Based Applications

Presence Services works in concert with other presence-based applications, including Microsoft Office Communication Server, IBM Lotus Sametime, and other third-party applications using open SIP/SIMPLE and XMPP standards. This allows consistent presence visibility and use of a wide array of business communications applications:

  • Full aggregated presence is provided in Avaya one-X® UC clients and, in the future, on Avaya IP phones.
  • On-the-phone status can be seen in Microsoft Office Communicator and applications such as Outlook and SharePoint that use Smart Tags.
  • Phone status is also viewable in IBM Lotus Sametime and applications using Live Names, such as Lotus Notes and others.
  • When client software from Avaya, Microsoft, IBM Lotus, and Adobe is integrated with Avaya Meeting Exchange for an audio and web conference call, a roster of call participants and the active speaker is shown.
  • Avaya video applications utilize presence to highlight the active speaker in a video call when multiple video participants are visible simultaneously.