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Presence

Location – Enabled Collaboration

Collaboration is boundless communication. Presence solutions put your team in touch across time and space. No more wondering where a team member is or how to get ahold of them. No more waiting for everyone to be in the same room together to hold a meeting. Productivity revolves around people, not place.

CTI gets that; the CTI Presence Services we offer make it possible for everyone in your organization to get more done, faster.

How Presence Helps You

CTI’s Presence Services enable users to find co-workers and experts to answer questions, resolve service issues and solve critical problems in real time.

With this Presence solution in place, you will see greater productivity; improved customer service through faster response times; more effective communication; and the flexibility to collaborate securely with anyone, from anywhere at anytime.

  • Executives can provide continuous availability status and access to key employees
  • IT / Field Staff can locate, contact and change assignments in real time
  • Sales Reps can identify their location for real-time answers to customer questions
  • Customer Service Reps can find SMEs and experts instantly to resolve customer issues faster
  • Distributed Work Group can collaborate faster than over email
  • Team Leaders can quickly assemble multi-person IM conversations

Works Well With Others

What you expect your collaboration solution to do for you, this Presence solution does too. Designed to work in harmony with other presence-based applications, CTI’s Presence works well with Outlook, Lotus Notes and other third-party applications. It achieves consistently visibility and flexibility with:

  • High scalability – supports up to 16K H.323 and SIP users on a single node
  • DND (Do Not Disturb) user-control support
  • Multi-protocol, multi-interface support
  • High availability in clustered and standalone setups
  • Open standards Session Initiation Protocol for Instant Messaging and Presence Leveraging Extensions (SIMPLE)
  • Extensible Messaging and Presence Protocol (XMPP)
  • Full integration with Avaya and Microsoft

Presence is freedom for businesses, organizations, schools and civic offices. It empowers clear, flexible, free communication and the cost to install the solution is often less than the cost of maintaining an outdated system. Let CTI help you design, install and start using a robust Presence solution today.

Contact CTI now to discuss how a Presence solution can help you get more done, faster and easier.