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Server Care

CTI’s Server Management offers provide our clients with unsurpassed peace of mind knowing CTiQ Proactive is actively monitoring their critical applications. Intelligent monitoring software combined with a 24x7x365 Service Desk and NOC offers a killer one/two punch to keep your business running.

In addition to intelligent software and skilled resources, CTiQ Proactive has been developed using automatic maintenance scripts. This means things get fixed without human intervention, saving clients IT Cycles, as well as increase application up time.

Don’t Let a System Failure During or After Hours Shut Down Your Business

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Essential

24/7/365 Coverage
Monitoring with Alerts

preferred

Preferred

24 Hr. Monitoring with
Alerts plus remeditation

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Complete Offsite Team
Staffed for Global Support

CTI’s world-class Network Operations Center (NOC) provides unmatched technical support and expertise, 24x7x365. By absorbing up to 90% of routine tickets, our NOC takes the pressure off of your IT Department, freeing you from costly labor and technology infrastructure investments – and allowing your most skilled employees to focus on revenue-producing projects.

Don’t Let a System Failure Shut Down Your Business

Server Care Offers at a Glance

Features

Essential Care

Preferred Care

Elite Care

HW/SW Audits

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LogMeIn Pro

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Ticket Based Workflow

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Ticket escalation with steps to resolution

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Patch Whitelisting Service

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Multi-vendor antivirus management

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Remote restart of services by NOC

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Full remote problem resolution by NOC

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Patch Deployment by NOC

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Discounted Project Services

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Proactive or on-demand server start

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Global policy troubleshooting

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System performance analysis & troubleshooting

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MS Exchange health check & defragmentation

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MS Service Pack Installation

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