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CTiQ Managed Services

Put our IQ to work for you.

At CTI, we believe that no matter how valuable business communications are to our clients, the experience is only as good as its availability. To ensure our customers experience nothing less than maximum uptime, CTI offers CTiQ Managed Services.

From simple alarm receipt and notifications, to 24/7 Monitoring & Management, CTiQ Managed Services has a program and the certified professionals on hand to keep your business communications running smoothly.

The CTiQ Intelligent Management Platform (IMP) delivers proactive, centralized network and telephony system management, providing CTI’s network operations staff a single integrated view into our customers’ voice and data networks. IMP managed services technologies empower CTI’s certified and expert personnel to remotely monitor and manage the administration and performance of Avaya implementations across the country. Led by a customer-specific Engagement Manager, CTI’s network operations center delivers distributed, enterprise 24/7/365 coverage and leverages the proven capabilities of CTI to design, implement and maintain national communications environments based on the Avaya Aura Communication Manager, Aura Session Manager, and Avaya Ethernet Routing Switch platforms.
We leverage our people, processes and tools to provide service that is amazingly proactive. With CTI monitoring your systems, our experts will often detect a potential issue before you notice it and correct it before it becomes a problem so that your productivity never skips a beat.

Now that’s smart managed IT service.

CTiQ Managed & Integrated Services

  1. People Positioned for You 
    CTI Certified Engineers have an average of 20 years of Unified Communications Management experience, and continue to maintain their Certification levels, which is a critical requirement of an Platinum Level AVAYA Business Partner.
  2. Process Centered Around Your Needs
    CTI has been delivering support services for over 19 years, and has honed its communication and case management processes, enabling us to consistently deliver against our Client SLAs.
  3. Tools to Get the Job Done
    CTI uses Nectar Converged Management Platform, the most comprehensive Unified Communications management platform available.

Networking

CTI understands that the apps and systems you rely on to run your business are only as good as the network infrastructure on which they’re founded. The solutions we offer are at the heart of the mission-critical networks powering the world’s leading banks, airlines, healthcare, education and government institutions. We help you with reliable, robust, scalable and financially smart networking solutions that support the collaborative real time applications you need.

Explore our complete offering of networking solutions and discover a communications technology partner committed to your growth.

Avaya Data Solutions

Reliable – always on ·  Robust and scalable  ·  Lower your total cost of ownership

Avaya’s vision for the enterprise calls for a new level of synergy between people, the collaborative real-time applications they use, and the underlying, enabling network. A key building block for this vision is the foundational network. As real-time communications continue the evolution to IP, the data network becomes completely integrated into the delivery of communications-enabled business services and mission critical business applications.

Avaya Data Solutions provide advanced enterprise-class reliability, performance, and security that organizations throughout the world depend on to run their businesses. Because solutions are streamlined to better utilize and manage networking resources, an Avaya data network can uniquely deliver both mission critical dependability and superior return on investment.
Avaya’s Data Solutions offer an assorted portfolio of products that enable enterprises to build networks that are always-on, providing up to seven times better resiliency; efficient, up to 40% more energy efficient; and scalable, providing up to 20 times better performance than the market leaders.

HP FlexNetwork Architecture

A new dawn of technology innovation is driving unprecedented change. Mobility, virtualization, high-definition video, rich-media collaboration tools, and cloud computing are reinventing how businesses—and people—work. Enterprises that can harness these innovations will have new tools to drive business advantage and build new opportunities in the global marketplace.

When legacy networks are pushed to the limit, they become fragile, difficult to manage, vulnerable, and expensive to operate. Businesses whose networks are at this breaking point, risk missing the next wave of opportunity.

The outrageously high cost of IT operations due to legacy network limitations is sapping businesses’ ability to invest in innovative new services and products that will result in market differentiation and competitive advantage. HP estimates that more than 70 percent of IT budgets are spent to keep the lights on, which leaves less than 30 percent to deliver business-critical innovation.

Cisco Solutions

At Cisco customers come first and an integral part of our DNA is creating long-lasting customer partnerships and working with them to identify their needs and provide solutions that support their success.

The concept of solutions being driven to address specific customer challenges has been with Cisco since its inception. Husband and wife Len Bosack and Sandy Lerner, both working for Stanford University, wanted to email each other from their respective offices located in different buildings but were unable to due to technological shortcomings. A technology had to be invented to deal with disparate local area protocols; and as a result of solving their challenge – the multi-protocol router was born.

Since then Cisco has shaped the future of the Internet by creating unprecedented value and opportunity for our customers, employees, investors and ecosystem partners and has become the worldwide leader in networking – transforming how people connect, communicate and collaborate.