CTI News and Events
Experience is Everything
Avaya ENGAGE 2017 brings over 2,000 Avaya users, speakers and executives together for the definitive Avaya training event. This event brings content and speakers from the Avaya user community; as well as ATF, EPF, and other Avaya corporate events all under one roof for a week of education and networking with top minds in the Avaya ecosystem. Moving the event to earlier in the year makes Avaya ENGAGE the new platform for all major Avaya product release announcements – so you’ll be at the heart of any emerging conversations and discussions with the key players in the Avaya ecosystem.
This year, the event is taking place at the MGM Grand in Las Vegas, NV from February 12th to the 15th. To receive a discount on the conference, please use Special Code ConTech17 when registering. More Details here.
CTI will be attending the conference again this year, demonstrating our Managed Services solutions, as well as other current technology. You can visit us in Booth 202 near the entrance to the Solutions Expo Exhibit Hall.
97% of past attendees would recommend Avaya ENGAGE to a colleague.
What value will your organization gain from Avaya ENGAGE 2017?
This event is one of the best investments your company will make all year as employees fuel the agility of your business, increase cost efficiency and solve your most difficult dilemmas. The business impact of Avaya ENGAGE attendance and participation helps streamline all business processes, and is a benefit to participants at any stage in their career.
Reason #1: Increase Efficiency, Decrease Costs. As attendees at Avaya ENGAGE, your employees will learn the ins and outs of products to help save time (and money!) while decreasing the chance of error through user-and-vendor lead sessions, workshops and hands-on labs.
Reason #2: Develop In-person Connections. Professionals attending Avaya ENGAGE specify networking as a critical reason for participating. Sending your employees to Avaya ENGAGE ensures they will establish a network or solution-oriented allies. The ability to learn directly from peers is THE reason to attend Avaya ENGAGE.
Reason #3: Drive Professional Growth. Not only will your employees dive into topics supporting their current projects, Avaya ENGAGE will also introduce new topics related to Avaya products. Broaden your technicians’ experience and encourage them to attend sessions of interest for potential involvement in current, upcoming or new products.
To learn more, or to register, click here.
Learn 7 Ways Amazing Customer & Employee Experiences Power Your Business Goals
Today is the Age of Experience. It’s so much more than being there for your customers when they pick up the phone. It’s so much more than your employees’ ability to effectively collaborate across distances and across devices. Because when it comes to unforgettable customer service and unquestionable employee satisfaction across every industry, EXPERIENCE IS EVERYTHING.
To learn more, view our Infographic.
CTI Achieves Diamond Avaya Accreditation
Consolidated Technologies, Inc. (CTI) was awarded Diamond Enterprise accreditation from Avaya as part of their newly launched Channel program, Avaya Edge. The company has also been honored as Partner in Customer Excellence and is currently the only Diamond Enterprise partner Headquartered in New York City with this accolade.
CTI is one of the elite channel partners in the US to have been awarded the prestigious Diamond Enterprise accreditation for delivering complex multi-vendor projects around the world. Avaya introduced the new streamlined channel program to enable partners to thrive in a software and services industry by providing greater rewards for partners who have achieved accreditation gem levels.
“We are delighted to have been awarded the Diamond accreditation and Partner in Customer Excellence by Avaya for achieving consistently strong customer satisfaction results over the past year and for successfully deploying complex international projects. The Edge program is a great initiative that has been created to support performance and the ability for channels to differentiate in the evolving digital market. We found it easier to complete the necessary qualifications in this program and we are now rewarded with sales in recurring services and software. With Avaya’s support we will continue to deliver a superior service to our customers around the world,” stated CTI’s President, Kenny Heitner.
To learn about Avaya’s latest innovations, click here.
10 Tips to Help You Defend Your Business from ID Theft
Businesses should take stock in their cybersecurity best practices and commit to new and improved information security and governance practices.
With 2017 upon us, you’re likely reflecting on your business triumphs, challenges, and opportunities over the past year and planning ahead. While doing so, make sure to include cybersecurity best-practice resolutions along with increasing profits, as ID-theft criminals are working hard to take those profits from you.
Does Your Wi-Fi Match Customer Expectations?
Did you know 67% of small to midsize businesses view mobile solutions and services as critical to their business? You need your network to provide the quality experience users expect, to be affordable, and to grow with you.
The undisputable need for users to be productive on their mobile devices is driving organizations everywhere to look for ways to cost-effectively build and support Wi-Fi networks that deliver the best connectivity and user experience.
Is your network ready to support a mobile workforce?
Remembering Tim DeRosa
It is with great sadness that CTI shares the passing of beloved company member Tim DeRosa with our customers, partners and friends.
In 2005, when Tim joined CTI, he was already an industry veteran who had run his own company. Tim ran CTI’s NYC office and quickly established himself as a reliable and trustworthy member of the company. Tim built a loyal following of sophisticated customers that counted on him for steadfast advice and support on a regular basis.
He impressed customers with his upbeat attitude, deep knowledge and dedicated work ethic. Always ready with a smile, he was a valued member of CTI and will be greatly missed.
Tim was unquestionably a great teammate and friend to all at CTI. Tim was and will always be an inspiration to all of us. His generosity and positive attitude was remarkable and second to none.
He will be dearly missed, but never forgotten. With heavy hearts we cherish the memory of the many years we enjoyed his presence at CTI. Please join us in sharing our condolences to his family.
Avaya Continues to Revolutionize the Communications Experience for Next Generation Digital Business
In a world where experience is everything, Avaya recently announced its newest innovations that create true multi-touch communications capabilities with a contextual, 360 degree view of the customer. The latest innovations include new products, common client SDKs, networking and security enhancements, and a new subscription pricing model.
As 89 percent of businesses today expect to compete primarily on the basis of customer experience—up from 36 percent just four years ago—these same businesses are increasingly looking to map their customer journeys as part of the strategy to win the customer experience battle.
How CTI’s Tier II Support Team Helps Technical and Non-Technical Customers Become Communications Experts
Whether you’re a trained Telecom Administrator, IT Manager or non-technical Office Administrator and you’re in charge of your company’s communications, the CTI Tier II Support Team is here to handle CTI’s customers’ issues from simple to complex. Led by 20+ year veteran Cristina Goldberg, the Technical Services team can help clients with most issues quickly and remotely right over the phone.
“We have an array of customers, some are extremely technical, but many are either not experienced or just not technically savvy,” Cris explains. “They have other jobs, but their office requires them to take on some pretty complicated issues dealing with their phone systems. That’s when the Technical Services Team comes in handy.”
The Technical Services Team are able to diagnose most problems in less than twenty minutes, so generally it’s a fast process to get customers on their way to a resolution. The CTI Tier II Support can also monitor your systems 24/7, delivering proactive notifications of any potential problems. Many CTI customers rely on the team for everyday modifications like password and names changes, along with more complicated auto attendants and vector programming. They also help customers that purchase carrier services through CTI, or are subscribed to CTiQ Carrier Resolution services, work with their carrier service providers when additional insight and knowledge is required to troubleshoot problems beyond their physical telephone systems.
“My team is very personable and builds great relationships with our customers,” Cris adds. “They’re not just voices on the phone. They really care.”
That sentiment is supported by a recent letter Cris received about her department “You have put together a great team that makes your customers feel respected and valued. They are always ready to jump in and go above and beyond. That’s what truly separates CTI from the rest.”
To learn more about how the Tier II Support Team can help you, please contact your CTI Account Manager or Harry Abt at 914-935-6051 or firstname.lastname@example.org
CTI Makes a Big Move for 2016
On December 14, 2015, CTI officially moved the company’s Port Chester NY headquarters into a newly renovated office space at 8 Slater Street (just across the road). The move came after months of planning and hundreds of hours of teamwork, and reflects CTI’s commitment to providing customers with a streamlined experience. The configuration of the office was designed to encourage collaboration among various groups within the company. Everyone is on the same floor in a large open space, so people can easily get together to discuss a customer’s needs.
“The space is very open and airy,” says CTI President Kenny Heitner. “It allows us to all be close together and collaborate. There’s a whole new energy, a whole new excitement among the staff.”
The transformation also symbolizes the change CTI has made over the last several years, expanding on its traditional voice offerings to now being recognized as a full-service Systems Integrator and Managed Services Provider.
“We’ve moved well beyond voice,” says Heitner. “We provide Server Care Monitoring, Carrier Management, as well as Help Desk and Desktop Support Services. Customers also love that we can now manage their PBX and IT systems — from one
“We’re taking the best of what the technology world has to offer and making it available to our customers,” says Harry Abt, CTI’s Director of Managed & Integrated Services.
All the new changes at CTI are chronicled in “BANDWIDTH,” a reality show parody that was first shown at the company’s annual end-of-year party. The first episode, titled “Beyond Voice,” combines real-life footage from actual CTI meetings with “diary room” confessions of the various meeting participants. It’s all done with a light touch and features company members basically playing themselves.
Are You Ready for #GenMobile?
How a new group is changing the way we work, live and communicate
We’re on the move more than ever before: from increased global travel, to our escalating use of mobile devices on a daily basis. Let’s face it, tweeting on smartphones and browsing on tablets have become as much a part of our day-to-day routines as brushing our teeth and getting dressed.
This increasingly mobile world has produced a new generation. #GenMobile are a group of people for whom smartphones have gone beyond personal entertainment and BYOD. In fact, they’re now shaping their lives, especially their working lives, around mobile devices.
This report will give you a greater understanding of just how to spot #GenMobile, what they expect in the workplace and how, as an employer, you can best cater to their mobile needs.
#GenMobile covers respondents of all ages. We have also defined a younger #GenMobile group via a cross-section of the survey base who showed the highest preference for mobility at home and work. The younger #GenMobile group happen to be between the ages of 18-35.
Have questions about Avaya Maintenance?
We know Avaya Maintenace is complex. That’s why our Avaya Support Specialist is ready to answer your questions.
As a global leader in communication services and support, CTI is committed to helping you get the best value, reliability, and competitive advantage from your communication solutions. With an Avaya-CTI Services Maintenance Agreement, we make your communications a priority, so you can maximize your business advantage — at a cost that makes sense for your budget.
Here’s what CTI can do for you:
- Review and evaluate your Avaya Maintenance invoices to ensure you are paying for support on hardware and software you have.
- Work with Avaya on invoicing issues.
- Review and correct Avaya records to ensure proper coverage.
Let CTI help you with ongoing support tailored to Your Needs and Your Budget.
Contact: Jane Guida
Avaya Support Specialist
914 935 6056
10 Hidden IT Risks That Might Threaten Your Business
Your business depends on intelligence. But can you count on your technology?
You may not be in the intelligence technology business, but it’s probably impossible to imagine your business without IT. Today, computing technology plays a vital role in the way you serve, work with, and communicate to your clients. Thanks to advances that have made technology more powerful yet less expensive, even the smallest practice can enjoy capabilities – in everything from marketing and sales to delivery and fulfillment – that were once the sole domain of large enterprises.
But today’s big IT advantages come with major risks. Your networks and systems serve as your silent partner in operations. Should they fail – and when they do, it’s usually without warning – you’re exposed not just to an IT problem, but to a potentially large business problem.
In this article, we expose 10 silent threats that might be quietly undermining your operations now – and proposes one quick, easy and FREE way to bring these threats under control, fast.
Risk #10: Wrong keys in wrong hands
It’s just common sense: you restrict crucial information, such as bank accounts and inventory access, to carefully designated employees. Yet many businesses have lost control of their network’s user level access privileges, exposing vital company and client data to people without authorization. One of the first steps toward security is to be sure the right people have the right level of access to appropriate applications and data.
Risk #9: Bring your own headache
On the one hand, new devices such as smart phones and tablets can increase employee productivity – and when employees use their own devices, save the company money. But this new “bring your own device” (BYOD) environment brings new headaches, too. These devices are easily lost and stolen. When they are, any information available to the device – including confidential practice and client data – may be vulnerable to illicit access. Yet fewer than 50% of businesses report the ability to use data encryption and/or remote data wiping to protect their assets. Take stock of your data inventory: you need to share permissions reports that reveal which devices and users have access to which files and applications.
Consolidated Technologies, Inc. Named to Managed Service Provider 500 List by CRN
Company Recognized for Exemplary Approach to Delivery of Managed IT Services
February, 2015 – Consolidated Technologies, Inc. is pleased to announce that the company has earned recognition on The Channel Company’s 2015 CRN Managed Service Provider (MSP) 500 list as one of the MSP Progressive 250. This annual list distinguishes the top technology providers and consultants in North America whose leading approach to managed services enables their customers to improve operational efficiencies, elicit greater value from their IT investments, and successfully leverage technology to achieve greater competitive advantage.
In today’s world of outsourced IT, the expertise of MSPs has become increasingly important to organizations. The plethora of choices in terms of consumption and procurement of technology can become overwhelming. To help facilitate companies’ selection and adoption of managed services and providers, CRN, the leading media outlet for technology vendors and solution providers who serve end-user customers, has identified the top 500 MSPs.
“CTI’s recognition on this list is reflective of the accelerated adoption of Managed Services we are seeing with our customers,” says Harry Abt, CTI’s Director of Managed & Integrated Services. ”CTiQ’s suite of services offers clients a comprehensive range of Managed Services for Unified Communications, Corporate IT Network Management and Desktop Support.
Abt adds, “Especially popular is CTiQ’s “ProActive” program which has been designed to supplement internal IT staff or completely service those businesses which do not have an IT department. Our clients tell us they see demonstrable value with CTI delivering highly effective Proactive and Service Desk support – with proven cost efficiencies that help them keep up with the technology demands of running their businesses.”
This year, CRN’s industry‐focused directory highlights the Top 500 MSPs in three categories: 100 Hosting Providers who are experienced in providing mainly off-premise, or cloud-based, services; 150 Elite Service Providers who are large data center-focused solution providers with a strong mix of on-premise professional services as well as off-premise services; and 250 Progressive Service Providers who have a business model heavily weighted toward managed services geared toward the small and midsize business market.
“The allure of Everything-as-a-Service to organizations is largely rooted in the appeal of predictable operational expenses, cost-cutting, resource allocation and access to on-demand/pay-as-you-go technology. Therein lies a great need for the expertise of managed service providers,” said Robert Faletra, CEO, The Channel Company. “We congratulate the managed service providers who have engineered, or re-engineered, their businesses to deliver the services their customers rely on for future growth and ongoing success.”
Coverage of the MSP500 will be featured in the February 2015 issue of CRN and online at www.CRN.com.
About the Channel Company
The Channel Company, with established brands including CRN, XChange Events, IPED and SharedVue, is the sales channel community’s trusted authority for growth and innovation. For more than three decades, we have leveraged our proven and leading-edge platforms to deliver prescriptive sales and marketing solutions for the technology sales channel. The Channel Company provides Communication, Recruitment, Engagement, Enablement, Demand Generation and Intelligence services to drive technology partnerships. Learn more at www.thechannelcompany.com.
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