Consolidated Technologies, Inc., (CTI) is a financially secure organization with a heritage that spans over 20 years. The company was founded by a group of industry veterans with the foresight and knowledge to provide superior communication networks. CTI built a solid reputation by offering a sophisticated spectrum of products backed by our unparalleled service and support. Today, CTI provides the highest quality communication products to customers nationwide and ranks as one of AVAYA’s fastest growing Platinum BusinessPartners.
The Systems Engineer reports to the Customer Service Manager. This is a technical field service position.
Install Windows-based computer systems, servers, Cisco routers, firewalls and software applications at customer sites.
Implement and support Cisco-based WAN applications.
Install/support IP enabled telephony solutions at customer sites. Experience with IP voice systems are a plus.
Assist Project Managers in multi-location IP Voice and Data solutions.
Facilitate technical problem resolution at all levels.
Troubleshoot existing hardware and software (server and desktop) remotely or at customer sites.
Provide technology insight and report opportunities to the customer’s Account Executive at CTI.
Close out service tickets and report to Operations Department upon completion of a task at the customer site.
Bachelor’s Degree or equivalent work experience.
Minimum of 3 years applied experience with specific expertise in Microsoft software and/or Cisco switches and routers.
MCP/MCSE or CCNA/CCNP are required.
Candidate must have effective written and verbal skills and the ability to implement sound customer service techniques.
Candidate must have the ability to handle problem resolution of Windows servers and desktop systems.
Candidate must be proactive and maintain a high level of focus on response time, solutions and customer satisfaction.
To apply for this position, please forward your resume to:
Human Resources Department
Consolidated Technologies, Inc.
8 Slater Street
Port Chester, NY 10573