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Project Manager

Department: Operations/Installation Department

Job Description:

CTI is a Technology Sales and Service integrator. The key to our success is the differentiator created by optimizing the knowledge and abilities of our resources to provide a best in class customer service experience for our customers.

The Project Manager is responsible for managing Unified Communications systems installation and professional services projects for our external customers. This is a highly-visible, customer-facing position and a role that encompasses both formal project management methodologies as well as a technical understanding of premise-based IT / telecom. The Project Manager will work within a cohesive team that is the Installation Department and report to the Installation Manager.

Major Duties and Responsibilities:

The CTI Project Manager owns the customer relationship and implementation effort for 8-10 projects from assignment through the project lifecycle to acceptance/closure. The PM will serve as the customer’s single point of contact and manage within the key constraints of cost, quality/scope and duration. The Project Manager will perform duties which include, but are not limited to:

Manage installation of Avaya voice systems, voicemail, video, and collaboration applications to ensure they are delivered on time, under budget, and to customer satisfaction.
Manage installation of data infrastructures (primarily to support Avaya VoIP applications) to ensoure they are delivered on time, under budget, and to customer satisfaction.
Assign, schedule and engage technical resources required for implementation of contracted systems – including, but not limited to:
a. CTI technicians, engineering and design resources
b. Vendors (cabling, carrier services, building management, etc)
c. Customer stakeholders and resources
Clarify, refine and confirm project scopes of work and project plans for assigned projects.
Establish and facilitate regular Project Status Meetings & written Project Plan & Status Updates with customer and internal resources.
Consult with key customer stakeholders to finalize system design (configuration database), test plans, cutover plans, contingency plans and risk-management plans.
Motivate, analyze, and lead both internal and external project resources to meet defined objectives on-time and with efficiency.
Provide updates to Installation Manager regarding project status, potential issues and escalations during weekly Operations meetings and as needed.
Coordinate with Logistics to confirm timely and complete arrival of hardware.
Ensure, through job cost-analysis, that projects are installed within company profit margins.
Assist in the creation and maintenance of relevant standard-operating-procedures and best practices for project management.

Scope and Dimensions:

Reporting relationship: Position currently reports to the Installation Manager.
External interactions: Chiefly with customer sponsors (occasionally executives), stakeholders andvendors.
Internal interactions: Chiefly with technical support staff, customer service associates, sales associates and project managers.
Internal interactions: Chiefly with technical support staff, customer service associates, sales associates and project managers.
Magnitude of impact: Position is responsible for significantly contributing to the addition of over $10 million in new systems installations, and customer relationships annually.
Hours: 8:30am-5pm (M-F), however, the Project Manager may need to work non-standard hours on occasion and is expected to be available for customers in a project state.

Education/Competencies:

Required:
Bachelors degree or equivalent experience.
At least 3 years of project management experience in a fast-paced, matrix environment.
Strong knowledge of unified communications, converged technology platforms, applications & data networking for VoIP.
Exceptionally meticulous planning and organizing skills.
Direct experience leading & facilitating status meetings and creating written project plans.
Experience in a customer-facing role and the ability to interact at all levels of an organization.
Exceptional leadership, mentoring and motivational skills.
Proven ability to manage within time and budget constraints.
Proficiency on MS Project, Word, Excel and Outlook.

Preferred:
Formal Project Management certification.
Direct experience working for a customer-facing VAR or integrator.
Direct experience implementing premise-based unified communications, data networks or IT systems.

Americans with Disabilities Act (ADA) Job Description:
Standing or walking 10%
Keying/Phone Work 75%
Driving 11%
Bending 2%
Lifting and carrying 2%

Equal Opportunity:
It is the policy of CTI, Inc. to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, handicap, disability, citizenship, veteran, military status or any other protected status in accordance with federal and state law.

To apply for this position, please forward your resume to:

Hilary Carpenter
Human Resources Department
Consolidated Technologies, Inc.
8 Slater Street
Port Chester, NY 10573

Fax: 914-368-5629
E-Mail: careers@consoltech.com